Daniel Wray Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

Maintained a variety of performance metrics and budgetary metrics to track business health and forecast future needs. Recruited, trained, and coached eight contract employees to keep pace with business growth. Implemented new workflow process utilizing online applications and scheduling software. Developed event programming to advertise services to new areas of business to sustain growth. Provided on-call services to clients with rapid response and flexible availability. Tracked and adhered to hundreds of detailed, client-specific requirements in order to maximize customer satisfaction.

Richmond, Virginia, United States

Served as project manager coordinating efforts between developers, DBAs, Network Admins, and Field Services to drive development and coordinated deployment efforts for Circuit Court Imaging systems. Application development responsibilities for four distinct programs including setting developer priorities, generating internal and reviewing external suggestions for application changes, recording bug fixes and enhancements, interacting with end users to obtain feedback through interview or contextual inquiry, and regular testing. Application deployment involved coordination of hardware and software deployment and configuration, typically through coordination with other teams or team members. Maintenance of the application involved database management and review, as well as serving as the subject matter expert in the project specific issues for the team-wide support system. General support work required understanding the hardware systems behind the Records Management System applications and being able to properly direct and occasionally triage support for servers, scanners, PCs, and general network infrastructure. Frequent travel around the state to oversee installations (hardware and software), training, and to attend and run conferences.

Richmond, Virginia, United States

Assisted with the design, implementation, and management multiple claims resolution programs in a range of sizes and types, primarily large-scale personal injury and economic loss settlements flowing from product liability and consumer protection. Fostered the maturation of the claims resolution process by analyzing and acting upon global claims submission and review data, interpreting complex settlement agreement provisions, and drafting and editing administrable policies to aid the implementation of the parties’ settlement. Collaborated with colleagues in order to constantly improve and maximize client processes and protocols throughout the business. Member of process improvement efforts dedicated to identifying common business risks, developing solutions, and creating strategies to improve business performance. Integral member of the launches, facilitation, and administration of 18 Claimant Assistance Centers and a satellite Claims Reviewer Center in the Gulf Region. Claimant Communications Center Supervisor maintaining optimal client care through the approval of scripted client communications for use in national call centers. Developed and implemented training and testing materials to educate and assess over 750 employees in multiple national Settlement Programs. Collaborated with Human Resources to establish and implement a company-wide career path, including job descriptions and paths to strengthen internal talent

Richmond, Virginia, United States

Employed Six Sigma and Lean tools to align organizational schemes, leader behaviors, and employee engagement in manufacturing companies to increase business performance. Produced detailed trend analysis after capturing and manipulating data using proven analytical models. Developed Individual Development Plans for over forty employees for continuous improvement. Implemented positive conflict resolution techniques conducive to overall team goals. Designed and implemented online courseware training for multiple client organizations.

Bachelor Of Arts - Ba, Political Science And Government

Education record