Key Achievement: achieved a 105% retention rate.• Managed 42 global accounts covering 1.63M USD ACV with 105% retention rate.• Responsible for license renewal, product adoption, case escalation, and version upgrade.• Monitored license consumption for the expansion opportunities.

Key Achievement: closed the first SaaS deal in Taiwan by executing a POC project.• New Business: played a crucial role in transitioning the company from a volume-basedmessaging model to a SaaS product offering.• Oversaw customer onboarding, product adoption, and cross-sell.

Key Achievement: maintained a 100% renewal rate and annual NPS was above 8.• Account Management: managed 15 clients covering $600k USD ARR with 100% renewal rate.• Growth Hacking: analyze users’ on-site behavior and give consultations to improve website performance metrics.• Key Clients: Watsons, PHILIPS, Decathlon, FILA, friDay shopping, tigerair.

• Account Management・Built and led a team of 5 account managers, managed 50 key accounts covering 100M TWDmonthly GMV with 0 churn. ・Clients include SMBs and global brands. ・Responsible for clients' GMV and renewals.・Plan clients' onboarding and platform transferring.・Upsell new solutions and products.• Partnership・Sign 15 partners from scratch. ・Build operations flows to launch new service with above partners.・Partners include TaiShin Bank(台新銀行), SinoPac Bank(永豐銀行), ECpay(綠界), Newebpay(藍新), LINE Pay, GMO, TapPay, 7-ELEVEN, FamilyMart, T-cat, ACS, Every8d, Cetustek• New Business・Croos-border E-commerce solutions (跨境電商)・Cloud POS app・PCI DSS compliance• Project Management・Front-end customization・API integration・Platform onboarding

・Identify business opportunities and potential partners.・Negotiate and close business deals by assessing both sides’ interests and risks.・Identify 30 key accounts from 0, with no churn.・Develop and maintain relationships with key accounts at all levels.・Relationship Management

• New Market Expansion• App user conversion • Licensing agreements• Facebook Ads Execution

• In-bound sales and deal closing• Project management: animation and infographics• Key clients include: HCT Logistics(新竹物流), Industry Technology Research Institute(工研院), Accupass(活動通), National Chiao Tung University(交通大學), Taiwan Power Company(台電)• Creative Director - Gender Equity Project (see attachment below)