In this role I was lead contact in triage and resolution of complex complaints and escalations surrounding addresses not able to connect to the nbn network. The role required excellent communications skills in time sensitive situations such as responding to urgent complaints with high media visibility or raised by executive committee. Where required, solutions were created by liaising with relevant business areas, issuance into delivery partner and finally communication of resolution… Show more In this role I was lead contact in triage and resolution of complex complaints and escalations surrounding addresses not able to connect to the nbn network. The role required excellent communications skills in time sensitive situations such as responding to urgent complaints with high media visibility or raised by executive committee. Where required, solutions were created by liaising with relevant business areas, issuance into delivery partner and finally communication of resolution and timeframe to affected customer.A Mosaic-based CRM queue system was used to manage, update and resolve complaints, providing a single reference source leading to reduced duplication and more transparent accountability. Show less

This role involved automating manual workflows using fit for purpose solution, defining inputs, actions, outputs and cadence in collaboration with business area. End to end analysis of as-is processes was undertaken to identify process improvements. Blue Prism based automation platformed used to reduce manual handling times and return headcount to business areas. Implemented several Alteryx workflows to increase efficiency in data processes and reduce duplication in data handling.Additional… Show more This role involved automating manual workflows using fit for purpose solution, defining inputs, actions, outputs and cadence in collaboration with business area. End to end analysis of as-is processes was undertaken to identify process improvements. Blue Prism based automation platformed used to reduce manual handling times and return headcount to business areas. Implemented several Alteryx workflows to increase efficiency in data processes and reduce duplication in data handling.Additional ad hoc tasks including data analysis and manipulation of large scale sets as requested. Show less

This role was responsible for accuracy of location data, including creation and updating of address and geo-location information and maintain data accuracy by utilising geo-spatial datasets. Among other tasks, the role was accountable for business critical Ready for Service work, allowing customers to connect to the nbn network. Assisted in generating weekly reporting to track performance to key metrics. Attend stakeholder governance meetings to ensure programs remain on target. Maintained… Show more This role was responsible for accuracy of location data, including creation and updating of address and geo-location information and maintain data accuracy by utilising geo-spatial datasets. Among other tasks, the role was accountable for business critical Ready for Service work, allowing customers to connect to the nbn network. Assisted in generating weekly reporting to track performance to key metrics. Attend stakeholder governance meetings to ensure programs remain on target. Maintained strong relationships with stakeholders across all business areas, improving outcomes and rapport throughout high demand periods such as EOFY.Winner of internal Infinity Award – August 2018 for high performance & consistent quality during FTTC technology launch Show less

• Successful delivery of 5 Cox Plate racing events demonstrating ability to work to a deadline in a high-pressure environment, as well as a willingness to contribute overtime to ensure high quality standards throughout project completion• Implementation of SwiftPOS point-of-sale database, including key design decisions• Creation of new workflows and improvement of current processes to increase working efficiency• Analysis of purchasing data, including investigation of data… Show more • Successful delivery of 5 Cox Plate racing events demonstrating ability to work to a deadline in a high-pressure environment, as well as a willingness to contribute overtime to ensure high quality standards throughout project completion• Implementation of SwiftPOS point-of-sale database, including key design decisions• Creation of new workflows and improvement of current processes to increase working efficiency• Analysis of purchasing data, including investigation of data discrepancies• Creation and presentation of regular reports for management to document trends and identify resource inefficiencies and areas of potential improvement• Ongoing entry and maintenance of detailed product records, supplier details and purchase orders Show less