Daniel Zou Email & Phone Number

Shanghai

Work in automotive entertainment solution Responsible for automotive car audio 0km and warranty quality issuesAddressing customer complaint for customer Asia-Pacific plant including 0km issue and warranty/field issue. Work with HQ design team to analyze the issue and submit 8D report timely to customer for case closureprepare material of each phase PPAP to customer for approval to get PSW timely and approve supplier's PPAP Monthly quality report and analysis for internal review to monitor all quality and delivery itemsMaintain the performance in customer system and handle/dispute the deviation timelyManaging third party/service provider and training service provider how to handle issues with customer when issue happens and confirm the work loadManaging supplier's quality performance including monthly quality report. Coordinate with supplier to complete and review 8D, confirm the 8D close timely and effectivenessLead on-site audit or annual audit in supplier site and confirm the findings close timely and effectivenessDCR/ECR management for customer side and supplier side ，confirm the feasibility of ECR and DCR. To complete it with customer accordingly Supplier tooling/mold management , monitor tooling's status and combine demand to determine if need any necessary actioncontrol and make capacity report to monitor any deviation Confirm package proposal and propose improvement/reinforce action to customer Prepare Q-cost/COPQ report and handle customer charge back and charge to supplier accordinglyprepare and review QAA (quality assurance agreement) with legal and HQ to sign it with customer and supplierIn charge of remote site QMS seeting up for sales company

中国 上海郊区

Handling customer quality issue main customer is Garmin and internal process quality issue1 work with design team to review pack specifications for new battery pack to determine performance requirements and quality control plan in order to meet and exceed customer expectations;3 Work with new products team to get the documents such as PPAP/FMEA/SPVR to complete the customer quality records Internal Process quality control1.Handling internal process issue with cross functional team purpose to improve first pass yield and reduce PPM and material scrap. 2.Holding and leading the quality weekly/daily meeting to discuss and solve issues and chase the corrective action with implement date and work with corresponding person to verify the CA and trace CA effective ensure the issue is closed solidly.3. participate initiate or approve internal PCR process and verify the effective4. Support oversea plan related products for mass production smoothly External Customer quality support1. Work closely with customer representatives and ensure that customer concerns in product quality , and customer complaints are resolved accordingly;2. Involve customer satisfaction activities and improve product and performance on an ongoing basis3. Coordinate complaints with all related department to cope with customer quality issues to leading cross functional team to do analysis and complete the 8D/CAR/FA report timely let customer satisfied and close issue for good4.Leading customer audit request and reply self-assessment and corrective action

Shnaghai

To be responsible for the quality control1.NPI phase 4M(Manpower,machine,material method）report and sampling plan for OQC, Make SOP/SIP based on specification and make control plan. 2.Handling internal process issue with cross functional team in mass production phase purpose to improve first pass yield and reduce DPPM and material scrap. Depends on site situation to hold the quality meeting to discuss and solve key issues and figure out the corrective action with implement date and person in charge trace CA for a few weeks ensure the issue is closed solidly.3. Leading and Handling external customer complaint related issues with cross functional team, give the solid permanent corrective action to ensure the same issue will not happen again let customer satisfied4. coordinate all related report such as weekly report monthly report etc.