- Service Ops manager for the 100K Mobile devices (MDM MobileIron/Intune)- Service management for the device operations L2/L3- Service architecture design and lifecycle management - Suppliers management and budget coordination (service strategy and development)- Coordinating the Engineering and support Device lifecycle strategy- Users Community Self-service Knowledge and CMT tool development manager- People lead and hiring manager.Skills: Office 365 · Problem Solving · ServiceNow · Microsoft 365 · Agile Development · User Interface Design · Troubleshooting · MobileIron, Intune, Azure AD, ABM/DEP, Google Zero · Mobile Device Management · User Experience (UX) · Mobile Applications · Mobile Devices · English · Application Management · Analytics · Customer Experience · Product Management

- Service manager for the 85K IPT users (Internal Cisco based telephony)- Service management for the global hosted Contact Centers- Service design management of lifecycle IPT/VC services - Suppliers’ management and coordination (service strategy and development)- Coordinating the Engineering and EUX lifecycle strategy for telco- Vodafone Global Enterprise, Orange, BT provider service development and strategy- All in Mobile project SME for the call matrix, service usage, technology strategy, migration.- Jabber Self-service development and strategy (user self-onboarding to service)- Mobile app development for the global NVS telephony Jabber- Multiple applications development and self-service delivery (SCCM)

Telefónica Czech Republic, a.s.Product Development manager VoIP and NGIN services (ICT)- Product development (development of product in all phases G0 – G4)- Product management of lifecycle of entrusted products- Project management (in millions of euros)- Team leadership (specialists IT technology, Core technology) in order to deliver services (internal, external)- Detailed design for IT systems, consultations and supevision in conferences with suppliers (Accenture…)- Development of business and non-business methodology to certain product (regulatory rules, wholesale)- Direct sales support by preparation of Telco/data services solutions- Preparation of technical and business assignments for RFQs to system and device development – direct communication with suppliers of HW/SW (Huawei, Nokia, Cisco, Panasonic, AVM, Siemens…)- Knowledge of IMS Ericsson (ICS5.0 at level of Virtual PBX), VoIP, mVoIP, LTE, SIP, FIX-Telco, RCS, UC- Management of VoIP terminals, mobile (RCS, UC) development and development of software applications for Android, iOS- Development and actual launch of remote management TR069, detailed design for development of CPE with possibility of using TR069 (TV, VoIP, Mobile, xDSL)Successes: - Development of services „O2 Virtuální ústředna ( O2Virtual PBX)“ on IMS Core, - Development of product „Selfcare delivery“ for VoIP and Broadband terminals, - Development of remote management TR069 (Alu/Motive) in IT systems, - Member of a team for project Upgrade IMS Core and consequential services - Development of application for RCS „Manager hovorů (Call Manager)“ (Android, iOS)

care for assigned portfolio of key customers

- 11 operators and specialists team- methodological and technical management- II. level support for Internet services, Data, Web Hosting

TELCO skills ISDN, SS7, TDM