Operations Director
CurrentI drove change to transform a small business into an award-winning real estate support operation for home staging. Commensurate with change, I oversaw revenue growth from $90K to 1M+ annually with a 30% margin. Along the way, I built a network of 450 B2B clients along with the distribution and supplier base to serve them. Powered by my vision for success, I continuously improved service and shifted the operation from consulting to a turn-key service provider. When the time was right and as our needs dictated, I established a 20k sq. ft. operations/ distribution hub and negotiated contracts with key vendors. Here are a few highlights:Vision & Strategic Planning• Built client base from 121 consumers to 450 b2b customers through market research, professional association memberships, events, and by creating a CRM in Salesforce.• Stimulated 10-fold growth by developing strategic partnerships with builders and home rehab specialists.• Lowered wholesale costs 35% (projected) and maximized inventory value by launching a retail store to sell discontinued stock.Innovation• Developed proprietary technology to oversee 100+ active projects simultaneously.• Lowered average project costs 25% and increased capacity 123%.• Created $7k monthly income stream and converted expense to asset by purchasing 20k sq ft warehouse and renting 30% of available space.Operations Leadership• Doubled sales in year one and increased revenue 30% YoY to reach $1M by scaling the business up and shifting from B2C consulting model to B2B home staging.• Reduced overhead 40% by negotiating contracts with key suppliers.• Drove vehicle maintenance costs to $0 and increased on-time service rate by 30%.• Lionheart regularly wins Trillium Awards via The Parade of Homes Tours with several builders for our professional home staging.• Boosted awareness and presold clients by creating a robust website with user-friendly interface and ability to generate quotes at $0 cost.