Daniel Dunn Email & Phone Number

Freehold Township, NJ, US

New York City Metropolitan Area

Lawrence Township, New Jersey, United States

-Assist in analyzing, reviewing, and implementing department processes to recommend improvements or alternatives to increase team competency, including reporting on team performance and case management practices between partner teams.-Assigned team escalation matters to assist management with Customer Experience.-Gather data by utilizing basic functions of.

Lawrence Township, New Jersey, United States

-Assist in analyzing and reviewing department processes to recommend improvements or alternatives to increase team workflow, including weekly team statistics and reporting on phone queue performance and case management practices.-Organize department workforce management schedules to ensure proper coverage and assigned tasks are completed.-Assigned team.

Neptune, New Jersey

- Answered questions and delivered support to customers with varying degrees of product knowledge and technical proficiency.- Evaluated and analyzed reported symptoms to determine customer issues.- Triaged cases to appropriate teams and resources as needed.- Provided product or workflow alternative solutions to simplify work process.- Recognized trends to.

Eatontown, NJ

- Lead customer service liaison for primary client, the Social Security Administration’s national offices, ultimately responsible for $30 million plus in revenue. - Created and implemented training materials to be used for current and future newly hired employees while conducting training sessions and evaluations of progress.- Coordinated resources (i.e..

Iselin, NJ

- Ensure the accuracy of product related information converted to merchandise labels prior to tagging and shipping.- Analyze information on garments and fabrics after testing to ensure quality before production and distribution.

- Participated in market penetration campaigns which included the collection of census data and coordinating of channel marketing within NJ regions, as Verizon FIOS service became available. Agreement between Verizon and employer was not renewed.- Reported on brand perception based on market research conducted during promotional events that involved.

- Assisted in the campaign launch of a new international calling plan, resulting in a 40% sales increase. Intimately involved with the roll out of retail marketing point of purchase materials, from the creative ad agency to final signage/collateral design, through legal approval, production, and finally fulfillment.- Helped with monitoring national retail.

Bsba, Marketing And Advertising

Activities and Societies: Leadership Development Program, Club Baseball

High School Diploma