Daniela Acevedo Lozano Email & Phone Number

Toronto, On, Ca

Colombia

Managed customers’ import and export operations by tracking, controlling, and billing their shipments.• Ensure that operations happen smoothly without delays or disruptions.• Negotiated pricing rates with providers to optimize profitability and competitive prices.• Provided correct and up-to-date information to customer inquiries regarding rates, transit times, and their shipments in general.• Led a collaborative customer recovery campaign with U.S. and South American companies’ part of the group, utilizing Excel to analyze international trade data and identified 3 processes and systems of improvement.

Bogotá, Distrito Capital, Colombia

As an entrepreneur alongside my family, we found ourselves navigating through the changes in pet product consumption and distribution after the pandemic. We ventured into an entirely new sector. • Interacted with customers, offering product expertise, answering questions, and crafting memorable experiences to nurture brand loyalty.• Oversaw inventory turnover according to market demands, resulting in the continuous addition of new brands and options for customers every month. • Negotiated agreements with suppliers to offer pet vaccination and sterilization events, boosting brand recognition and sales.• Obtained sponsorship for e-commerce growth from the government and, through the development of the website and utilization of a local merchants' app, substantially improved online visibility.

Bogotá D.C., Colombia

Managed daily operations, administrative tasks, and inventory control, emphasizing a unique experience for the customers.• Managed stock turnover, proposed new products in line with brand guidelines, reducing deadstock while increasing availability of high-demand and French materials.• Led a team of fifteen manicurists, motivating them to deliver top-notch service and encouraging ongoing skill enhancement through learning new techniques. • Contributed to increment sales performance by understanding customer needs, ensuring material availability, and implementing post-sales follow-ups.• Efficiently scheduled appointments, maintained organized agendas, confirmed each appointment to minimize no-shows, and allowed room for walk-in services.• Implemented and strictly enforced hygiene policies and procedures to prevent infections or improper tool usage, ensuring customer safety and satisfaction.

Ontario Graduate Certificate, Business Insights And Analytics

Activities and Societies: Dean’s Honours Utilized SQL skills to consolidate a company database for a fictional ghost kitchen, solving.

Bachelor'S Degree, Finance And International Trade

Developed an international logistics project, establishing a fictional company with a reverse logistics chain to rescue plastic.