Daniela Alfaro Email & Phone Number

Costa Rica

Overseeing team overall performance management, coordination, and evaluation of a team of 25 people. Responsible for meeting operational and business goals while leading specific projects, reviewing all the operational requests. Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. Managing stakeholder communication across multiple lines of business on operational milestones, process changes… Show more Overseeing team overall performance management, coordination, and evaluation of a team of 25 people. Responsible for meeting operational and business goals while leading specific projects, reviewing all the operational requests. Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. Show less

Costa Rica

Manages team size of 20 Associates.· Executes plans for team to perform tasks related to a well-defined process area.· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals· Uses data to set/revisit… Show more Manages team size of 20 Associates.· Executes plans for team to perform tasks related to a well-defined process area.· Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements· Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.· Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals· Uses data to set/revisit operational goals and manage activities· analyzes data; highlights trends, gaps, etc.; and reports key metrics· Presents data in business meetings/reviews· Design and implement process improvement projects that impact team level performance. · Coaches direct reports on demonstrating leadership principles in their role.· Assigns appropriate challenging work to employees to develop & prepare them for larger roles.· Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.· Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.· Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.· Holds team members accountable for performance based on metrics and adherence to rules and guidelines. Show less

Costa Rica

The Team Leader, Operations is responsible for the day-to-day supervision of a associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of… Show more The Team Leader, Operations is responsible for the day-to-day supervision of a associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. Show less

Partner and Customer's support in Anything as a Service departament for Cisco.Responsible for Cisco Partner support on Software as a Service orders.Research root cause and solution for error on order booking.Responsible for channeling cases to proper department for solutionStep by step guidance to complete software order from initial deals to provisioning stage

San Jose, Costa Rica

Como parte del área administrativa de Deck Solutions S.A., realicé tareas desde las más básicas como servicio al cliente y resolución de conflictos con los mismos, hasta áreas de más complejidad como compras y coordinaciones con proveedores nacionales e internacionales. También he tenido contacto directo con el área contable de cuentas por cobrar y pagar. Parte de las tareas incluyeron también coordinación logísticas con las empresas de importación y exportación con proveedores… Show more Como parte del área administrativa de Deck Solutions S.A., realicé tareas desde las más básicas como servicio al cliente y resolución de conflictos con los mismos, hasta áreas de más complejidad como compras y coordinaciones con proveedores nacionales e internacionales. También he tenido contacto directo con el área contable de cuentas por cobrar y pagar. Parte de las tareas incluyeron también coordinación logísticas con las empresas de importación y exportación con proveedores, incluyendo cotizaciones y seguimientos de cargas desde su origen hasta su destino incluyendo procesos arancelarios y despacho. Manejos de inventarios y presupuestos. Manejo de personal y coordinación logística desde el inicio a final de un proyecto de construcción. Show less

Como Credit Reasercher se requería actualizar los datos bancarios de los clientes del banco para que fueran aprobados sus créditos. Las funciones requerían constante trato con los clientes tanto como con agencias bancarias y servicio inmediato al cliente final. También ejercí durante este tiempo directamente corrigiendo reportes de crédito junto con el RIS.