I Monitored and review operational performance aiding improved business strategy to maximise productivityCreated and implemented staff sales targets, incentivising teams to consistently achieve outstanding results.Led by example in delivering warm, professional customer care for first-rate customer reviews.Produced and compiled detailed restaurant reports to monitor economic and operational efficiency.Recruited motivated, ambitious staff to deliver first-class service for optimal customer experiences.Minimised loss and misuse of equipment through proper supervision and staff training.

Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.Implemented staffing strategies to secure qualified personnel to meet business demands.Maintained positive, professional working environment to optimise staff and customer satisfaction.Drove sales and controlled costs to support revenue and profitability targets.

Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.Displayed proactive problem-solving and query-resolution skills to provide superior customer service.Aligned day-to-day activities with targets set by upper management.Investigated and resolved customer complaints within target timescales to increase retention and loyalty.Identified high-ranking performance to promote and reward employees.

Social Media ManagerHelped market events, managing matters including PR, developing adverts, social media promotions and networking.Managed guest list designing, invitation development, inviting guests and following up on unanswered invites.Organised catering for events, managing matters including selection, tastings, menu development and delivery.Planned, organised and executed promotional events.Hire models to show the new designs during our event

Supervised and delegated tasks to employees to meet key productivity targets.Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.Cut labour and product costs by creatively addressing inefficiencies.

Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.Tracked employee productivity, performance and task completion to meet quality standards.Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.

Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.Trained employees on optimal processes and use of equipment to boosting department productivity.Oversaw budget, accounting and payroll to meet deadlines.