Daniela B. Email & Phone Number

New York, United States

New York, United States

New York, United States

• Establish Client Journey. Manage all aspects of the client onboarding process and project life cycle, including the set up and execution of weekly one and one trainings and ongoing platform support.
• Support Documentation. Responsible for creating and updating support articles, videos and email templates for internal and external use. Maintain documentation of configuration and operating procedures relating to.
• Developed Billing Process. Established a… Show more
• Developed Billing Process. Established a process to reduce duplicate subscription issues. Responsible for the clean-up of billing issues and reducing accounts receivables, declined payments, and expired cards to under.
• Developed customer service team, systems and processes. Upskilling the support team to manage all business responsibilities, including administrative, training and development. Created a process to manage all escalated.
• Performance Indicators. Responsible for identifying, analyzing and reporting on weekly metrics for current and new clients. Responsible for developing end-to-end plans to address roadblocks and inefficiencies. Maintain.

• Developed client onboarding system. Strategize with the leadership team to improve upon existing processes to better serve our clients. Responsible for the onboarding of all new clients including training schedule.
• Managed Support team. Effectively utilize problem-solving and multi-tasking skills to help maintain the operational effectiveness of the team. Led the Client… Show more
• Managed Support team. Effectively utilize problem-solving and multi-tasking skills to help maintain the operational effectiveness of the team. Led the Client Services team in all business responsibilities, including.
• Strategize and analyse key performance indicators. Responsible for identifying, analyzing and reporting on yearly and monthly metrics for current and new clients. Developed a plan for addressing roadblocks and.
• Client outreach. Developed a system for reaching out to onboarded clients within 90 days of initial service. Handled general support inquiries as needed. Developed trust with customers to ensure long-term relations..

• Established content system. Developed an efficient content process and implemented a project schedule to meet internal and external deadlines. Worked with a cross-departmental team to maintain and develop a master.
• Supervised external and internal writing team. Ensured brand consistency by communicating effectively with writers. Was responsible for expanding the content team. Worked cooperatively with key marketing personnel.
• Supervised external and internal writing team. Ensured brand consistency by communicating effectively with writers. Was responsible for expanding the content team. Worked cooperatively with key marketing personnel.
• Maintained all web content for clients and internal sites. Responsible for assigning, managing and uploading all content. Conducted website content management, maintenance and updates - performed daily content updates.

Office Of Student Assistant And Referrals/Commencement

• Commencement lead for all undergraduate and graduate programs at Brooklyn College. Led the development of the annual commencement strategy and project plan and oversaw the execution of all activities. Managed an annual.
• Commencement lead for all undergraduate and graduate programs at Brooklyn College. Led the development of the annual commencement strategy and project plan and oversaw the execution of all activities. Managed an annual.
• Developed and advocated for policies and procedures to support student success. Supervised the Student Assistance and Referral program (SAR), a specialized program to support students with personal matters that can.
• Supervised student extramural and scholarship programs. College lead for the Students Engaged in Responsible Volunteer Action Program (SERVA). Responsible for identifying volunteer opportunities, maintaining the SERVA.

Syosset, New York

• Led student academic advising. Developed academic plans and performed graduation audits. Worked with other academic affairs staff to assist students to declare majors and select appropriate courses. Provided.
• Led student academic advising. Developed academic plans and performed graduation audits. Worked with other academic affairs staff to assist students to declare majors and select appropriate courses. Provided.
• Maintained student academic records. Organized records, registration and graduation functions, including transcript evaluations, in order to provide maximum service to students while ensuring efficient and effective.
• Develops and advocates for policies and procedures to support student success. Consulted with the school President, Provost and Academic Deans regarding policies and procedures. Responded to issues involving staff.

Master Of Science (Ms), Organization Management

Bachelor Of Fine Arts (Bfa), Graphic Design