Daniela Bostelmann Email & Phone Number

Madrid, Community Of Madrid, Spain

- Scrum Master- Manage complex projects to improve Business Processes in Salesforce: User Story - Business Analysis - Solution Design - Planning - Configuration - QA - Implementation.- Plan Sprints, manage team capacity and groom backlog.-Support business with reporting and data analysis needs

Spain

- Define and implement Salesforce Business Processes.- Manage projects and change requests to improve Business Processes in Salesforce: User Story - Business Analysis - Solution Design - Configuration - QA - Implementation.- Plan Deployment sprints for new features.- Build solutions with declarative tools.- Testing & QA.- Bugs & Troubleshooting-Support.

Barcelona, Cataluña / Catalunya, España

- Lead or facilitate sessions to gather business process requirements, descriptions, use cases, scenarios, business analysis and implement configuration changes and data-mapping requirements. - Provide advice, internal consultancy and insights on how to improve business processes. - Manage solution delivery timelines and customer request scope..

Barcelona Y Alrededores, España

- Define and implement Salesforce Business Processes.- Manage projects and change requests to improve Business Processes in Salesforce: User Story - Business Analysis - Solution Design - Configuration - QA - Implementation.- Plan Deployment sprints for new features.- Build solutions with point and click.- Testing & QA.- Bugs & Troubleshooting

Barcelona Y Alrededores, España

- Daily Administration Tasks such as system audits, manage access and permissions, validations, back-ups and Resolving Salesforce User Support issues.- Responsible for user Training and building a knowledge Base with relevant training Materials.- Support all other roles by troubleshooting issues.- Solution Testing and QA.- Support users with data and.

Madrid Y Alrededores, España

Provide support and connect teams, supervising and defining the entire sales operating process:- Supervising and having complete knowledge of the sales process in Salesforce: Offer, quotes, negotiation, payment methods, reconciliation of payments, invoices, post-sale service.- Constant sessions with Salesforce consultants to request and discuss process.

Madrid Y Alrededores, España

- Engage top sellers daily to ensure performance and, ultimately, clients' satisfaction.- Support Top Sellers and VIP Buyers.- End to end follow up of a VIP buyer's purchase to ensure top customer experience and engagement.- Negotiation with Ticket Brokers.- Receiving and taking ownership of difficult cases that do not have an immediate solution. Working.

Sursee, Switzerland

Caracas, Venezuela

- Responsible of managing Linio's biggest account at the time:TodoCalzado, local fashion retailer (Among others).- Development and management of top and strategic accounts to maximize sales, assortment and customer satisfaction.- Set seller development plans to support category strategy.- Engage sellers weekly to assure performance through: Pricing right.

Caracas, Venezuela

- Analytics, negotiation with local vendors, implementing department processes, protocols and policies and finally developing and managing a team of agents.- Quality control and training.- Track and analyze inquiries to understand areas that generate the most problems and develop templates and tools to reduce response time for frequently asked questions.

Caracas, Venezuela

- Courteous communication with customers by telephone, chat and email simultaneously, ensuring customer satisfaction by providing excellent service.- Receiving and taking ownership of difficult cases that do not have an immediate solution.- In charge of complicated costumer cases regarding reverse logistics and delivery logistics.- Working together with.

Community management and Corporate Internal communications.

Master'S Degree, Digital Marketing And E-Commerce

Bachelor'S Degree, Mass Communication Media Studies