Daniela Brenes Castro Email & Phone Number

Costa Rica

Costa Rica

- Assist customers by processing projects and connecting with vendors by following up through internal tools, meetings, calls and emails as necessary. - Networking with multiple internal departments such as engineering, sales, among others, to ensure successful completion of projects with quality results and achieving successful timeframes. - Meeting all customer needs and expectations by delivering solutions to each personalized obstacle by going beyond and above for each problem.

- Documented processes internally by journey phase mapping using PowerPoint resources. - Assigned tasks to other team members and followed up until completion. - Handled stakeholders calls and meetings in an upper management level.

- Managed customers from project initiation up until project completion by following a personalized project plan on smartsheet.- Followed up with customers daily, weekly or monthly through emails, reports and meetings using outlook and teams.- Handled over +200 projects, worked with 3rd party vendors and used multiple resources to complete my projects successfully.

Heredia, Costa Rica

AWS Technical Support Associate in charge of handling customer's account management and creation and billing inquiries as well as basic technical assistance.

Costa Rica

Amazon Customer Service Supervisor for several marketplaces and mentoring for customer service associates as well as handling escalations from customers via chat and phone call.

Costa Rica

Providing excellent customer service to customers from USA and Mexico through chat, email and phone call.

Project Management Diploma, Business Administration And Management, General, Diploma

Bachillerato En Publicidad