Daniela Caldarola Email & Phone Number

Toronto, Ontario, Canada

•Provide excellent customer care•Assist Strategic Account Managers(SAMs) to improve profitability targets•Respond in a timely and professional manner to all incoming customer requests•Coordinate and prepare quotations and equipment proposals•Manage and maintain VMI programs & billing issues•Enter orders from customers and follow up on outstanding requests •Process and issues credit notes and REASON•Manage open orders and make changes to… Show more •Provide excellent customer care•Assist Strategic Account Managers(SAMs) to improve profitability targets•Respond in a timely and professional manner to all incoming customer requests•Coordinate and prepare quotations and equipment proposals•Manage and maintain VMI programs & billing issues•Enter orders from customers and follow up on outstanding requests •Process and issues credit notes and REASON•Manage open orders and make changes to customer accounts•Participate in regular internal sales meetings and training Show less

Vaughan,Ontario,Canada

•assist customer with phone inquiries •Responsible for collecting customer orders, processing payment & organizing in store pick ups•Providing superior customer service to clients regarding products & services•Managing customer complaints & inquiries.•Driving sales of products & merchandise; maintaining customer service & trouble shooting.•Supports a strong commitment to world class customer service & ensures a pleasant experience.

Vaughan, Ontario, Canada

•Coordinates & executes special events in the store by ensuring budget is kept & making the local community aware of in-store events using social media outlets (FB, IG, TW) & store website.•Bid & won organizations for donation drives such as the SickKids Foundation raising $10,000 & the Tim Horton Children’s Foundation raising $95,000+. •Supports the execution of all major Promotional events in store & offsite.•Responsible for hiring & training of all event… Show more •Coordinates & executes special events in the store by ensuring budget is kept & making the local community aware of in-store events using social media outlets (FB, IG, TW) & store website.•Bid & won organizations for donation drives such as the SickKids Foundation raising $10,000 & the Tim Horton Children’s Foundation raising $95,000+. •Supports the execution of all major Promotional events in store & offsite.•Responsible for hiring & training of all event staff. •Serves as a liaison & maintains a strong relationship between staff, Local Organizations & Affinity Groups. •Communicates all events timely & appropriately & works with Management to insure proper staffing. •Submits timely information for tabs, website pages, social media pages, signage, ROP, etc. to Marketing.•Other duties, assignments & responsibilities as needed & Proficient in Microsoft PowerPoint, Excel and Word. Show less

Vaughan,Ontario,Canada

Ensure the efficient day to day operation of the office, and support the work of management and other staff.Use computer word processing,spreadsheet and database software to prepare reports,memos and documents.Month end duties and assist with financial reports as required.Prepare and send outgoing faxes,mail and courier parcels.

Responsible for successfully scheduling, mentoring and coaching staff of fifty associates to ensure appropriate staff to customer ratio. Manage and solve any customer service related issues and solving escalated customer service issues to ensure a positive resolution for customer satisfaction. Lead hiring and training of all new department staff.Working with department leads to ensure their daily tasks are done in a timely manner and helping resolve any internal department issues.

Supervising approximately twenty associates at any given time.Assisting customer service representatives with customer issues, cash register problems, facilitating cash pulls, sending associates on breaks and lunches and, any other issues that may arise. Assisting the store manager in opening and closing the store.Remitting hunting and fishing licenses at the end of every month using Microsoft excel spreadsheets and corresponding directly with the Ministry of Natural… Show more Supervising approximately twenty associates at any given time.Assisting customer service representatives with customer issues, cash register problems, facilitating cash pulls, sending associates on breaks and lunches and, any other issues that may arise. Assisting the store manager in opening and closing the store.Remitting hunting and fishing licenses at the end of every month using Microsoft excel spreadsheets and corresponding directly with the Ministry of Natural Resources.Responsible for department payroll and scheduling. Clerical duties, which include but not limited to answering multiple phone lines and customer inquiries, photocopy jobs, digital scanning, and faxing. Show less

Responsible for working with my colleagues and customers to ensure friendly and effective service.Perform a variety of cashier duties.Assist other departments when needed.

Customer service role responsible for dealing with customer inquiries.Presenting and promoting the company’s products and conducting client tours of the site.Produced daily reports and assisted the sales agents by producing offers, agreements and amendments.Responsible for opening and closing site.

Bachelor Of Arts, Women'S Studies

Diploma

Fundraising Management