Daniela Calderón Email and Phone Number

• Search and profiling of candidates for the BPO sector through database, Computrabajo, LinkedIn and social networks. • screening candidates through phone interviews and validation of their English level.• Participation in job fairs• process background checks, review resumes and collaborate with the Hiring Manager to conduct assessments and interviews. • Fulfillment of daily goals

• Support the collection of information about the fauna and flora of the Chingaza páramo through the application of participatory tools in which residents of all the communities settled in the Chingaza páramo area are involved.• Carry out approaches with governmental and non-governmental entities that are involved with the Chingaza paramo.• Carry out socialization days with the communities, communicating the objective of the project, its benefits and involving its inhabitants. • Recruit, coordinate and lead the team of fourteen members of the community and two support people in monitoring tasks in seven municipalities of GUAVIO.• Follow up and control to ensure the performance of the tasks and the fulfillment of the objectives by the team members.• Consolidate periodic reports about the progress of the team in their field work days.

• Carry out approaches with the community within the regional protective forest reserve upper basin of the Zaque River for the identification, characterization and recognition of socio-environmental problems of the families that live there, in collaboration with an interdisciplinary team and the agreement with the Autonomous Corporation Guavio Region (CORPOGUAVIO).• Design and application of questionnaires to owners of properties in the reserve and interviews with environmental authorities.• Design, coordinate and develop socialization workshops on conservation incentives and sustainable income alternatives with the community of this reserve and surrounding areas.• Consolidation of the socioeconomic diagnosis of the upper basin of the Zaque River.• Formulation of proposals for the strengthening of community participation and the promotion of care practices.

Oct. 2019 – Mar. 2020• Advising US travel agents in the planning and sale of tourist packages to North America, Central America, and South America.• Permanent contact with travel agencies aimed to resolve inquiries and use technological platforms. • Processing of changes on payments and rescheduling of dates in tourist packages.• Coordination with the airlines, hotels, and transport companies in the planning of travel dates and contingency management in the tourism sector.Mar. 2020 – Dic. 2020• Assistance to American and Canadian customers in the purchase of online products, making secure purchases, handling errors in payments, identifying fraud, updating data, and using the system. • Resolution of problems related to non-compliance on shipping dates and products that were not delivered or did not arrive in the conditions in which they had been agreed and handling of disputes between buyers and sellers.• Advice to sellers on how to start their online business, education on how to market or start selling their products, make them more attractive to the buyer, and stand out in the market.• Advice to sellers how to increase their sales, create virtual stores, make shipments nationally and internationally, usage of the platform and how to manage their website, how to sell globally, understand and pay invoices.• Make adjustments to monthly bill payments, return money or service fees.• Guidance in resolving disputes with buyers, and shipping companies.

• Counseling was done in schools with elementary and high school students and parents focused on detecting and solving problems in the educational process, promoting psychological well-being, and intervening in psychosocial problems.• Projects related to the mental health and well-being of affiliates were designed and applied through workshops for the development of socio-emotional skills in elementary school students and emotional regulation for high school students.• Colaboration with the Nuevos Rumbos Corporation in the application of the brief intervention based on motivational interview (IBEM) for the prevention of psychoactive substance use.• Psychological therapy was provided to children, adults, and older adults in the offices of the Universidad el Bosque. I was in charge of doing evaluations, medical records, reports to the health benefits information system (RIPS), to the epidemiological surveillance system of intrafamily violence, child abuse, and sexual violence (SIVIM) and the epidemiological surveillance system of suicidal behavior (SIVECOS).• Crisis intervention was also applied to consultants.• Scientific articles were made.