Daniela Calugaru Email & Phone Number

Henderson, Nevada, United States

• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer providing outstanding customer service in the Jewelry & Watch Complex• Conduct inventory of merchandise to prevent losses and damage• Consult with guests to understand preferences and suggest merchandise as appropriate• Developed rapport and relationship with clients to maintain membership and increased sales• Point person for customer complaints and escalations to ensure timely and accurate resolution• Proficient in use of all POS systems including Search and Send and My Client• Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base• Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS• Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented• Adhere to asset protection programs and procedures to ensure audit compliance

Seattle, Washington, United States

• Leased apartments through qualifications, demonstration, and credit verification• Processed all resident applications; conducted orientation and walk-through of all new move-ins• Performed regular inspections of vacant units to ensure it complies with quality standards• Collected revenues (Rents, Deposits and Fees) and prepared accounting deposits accurately and timely• Facilitated lease renewals and maintained resident lease files• Process accounting functions for community, including daily bank deposits, tracking, and invoicing

Seattle, Washington, United States

• Leased apartments through qualifications, demonstration, and credit verification• Processed all resident applications; conducted orientation and walk-through of all new move-ins• Performed regular inspections of vacant units to ensure it complies with quality standards• Collected revenues (Rents, Deposits and Fees) and prepared accounting deposits accurately and timely• Facilitated lease renewals and maintained resident lease files• Process accounting functions for community, including daily bank deposits, tracking, and invoicing

Redmond, Washington, United States

• Sold merchandise through direct customer interactions and provided exceptional customer service• Organized sales events to ensure proper execution to achieve or exceed sales goals• Communicated performance, monitored associate productivity levels, and provided appropriate and timely coaching and feedback• Supervised the showcasing of products, their presentation, organization, storage and inventory• Ensured timely processing of new receipts, damages, samples, and returns, to ensure ultimate customer satisfaction and a positive customer experience

Mountlake Terrace, Washington, United States

• Responsible for processing plan enrollment for Medicare Supplement line of business• Researched questions on newborn eligibility and provided updates to leadership team• Responded to customer inquiries both verbally and in writing• Updated process flows and procedures to ensure increased quality and accuracy• Provided detailed answers to customer questions to ensure increased member satisfaction• Entered customer information into database• Researched payment discrepancies and conducted root cause analysis for billing issues

Edmonds, Washington, United States

• • Handled physician, nurse, and client inquiries concerning resident’s health issues• Administered new resident’s enrollment and onboarding• Coordinated medical reviews with medical staff and resident; scheduled medical appointments for residents• Responsible for billing research, payment handling and collections; Investigated premium posting errors• Generated written correspondences to customers; responsible for filing, mail and general office work• Created spreadsheets to track inventory and supply ordering