Daniela Calugaru Email & Phone Number

Henderson, Nevada, United States

• Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer providing outstanding customer service in the Jewelry & Watch Complex
• Conduct inventory of merchandise to prevent losses and damage
• Consult with guests to understand preferences and suggest merchandise as appropriate
• Developed rapport and relationship with clients to maintain membership and increased sales
• Point person for customer complaints and escalations to ensure timely and accurate resolution
• Proficient in use of all POS systems including Search and Send and My Client

Seattle, Washington, United States

• Leased apartments through qualifications, demonstration, and credit verification
• Processed all resident applications; conducted orientation and walk-through of all new move-ins
• Performed regular inspections of vacant units to ensure it complies with quality standards
• Collected revenues (Rents, Deposits and Fees) and prepared accounting deposits accurately and timely
• Facilitated lease renewals and maintained resident lease files
• Process accounting functions for community, including daily bank deposits, tracking, and invoicing

Seattle, Washington, United States

• Leased apartments through qualifications, demonstration, and credit verification
• Processed all resident applications; conducted orientation and walk-through of all new move-ins
• Performed regular inspections of vacant units to ensure it complies with quality standards
• Collected revenues (Rents, Deposits and Fees) and prepared accounting deposits accurately and timely
• Facilitated lease renewals and maintained resident lease files
• Process accounting functions for community, including daily bank deposits, tracking, and invoicing

Redmond, Washington, United States

• Sold merchandise through direct customer interactions and provided exceptional customer service
• Organized sales events to ensure proper execution to achieve or exceed sales goals
• Communicated performance, monitored associate productivity levels, and provided appropriate and timely coaching and feedback
• Supervised the showcasing of products, their presentation, organization, storage and inventory
• Ensured timely processing of new receipts, damages, samples, and returns, to ensure ultimate customer satisfaction and a positive customer experience

Mountlake Terrace, Washington, United States

• Responsible for processing plan enrollment for Medicare Supplement line of business
• Researched questions on newborn eligibility and provided updates to leadership team
• Responded to customer inquiries both verbally and in writing
• Updated process flows and procedures to ensure increased quality and accuracy
• Provided detailed answers to customer questions to ensure increased member satisfaction
• Entered customer information into database

Edmonds, Washington, United States

• Handled physician, nurse, and client inquiries concerning resident’s health issues
• Administered new resident’s enrollment and onboarding
• Coordinated medical reviews with medical staff and resident; scheduled medical appointments for residents
• Responsible for billing research, payment handling and collections; Investigated premium posting errors
• Generated written correspondences to customers; responsible for filing, mail and general office work
• Created spreadsheets to track inventory and supply ordering