Daniela Carter Email & Phone Number

With a rich and diverse background spanning over two decades in the Telecommunications/ICT sector, I have evolved into a proactive and adept Service Delivery Manager driven by challenges and transformation. My journey is underscored by an unswerving commitment to delivering exceptional customer experiences, fostering collaboration, and steering projects to success.My proficiencies span a broad spectrum, encompassing the resolution of intricate escalations and the adept management of portfolios comprising over 5,000 clients. Communication is a cornerstone of my skill set, allowing me to engage with clients, colleagues, and senior management seamlessly. I navigate virtual customer meetings with finesse, crafting articulate and impactful customer feedback and advice.Project support is where I genuinely thrive, seamlessly integrating within cross-functional teams to foster innovation and drive operational enhancements. My agility is evident in my adeptness at embracing change and propelling process improvements, exemplified by my pivotal role in implementing an online ticketing system that streamlined operational workflows. My commitment to the Agile methodology amplifies my propensity for refining processes.Beyond my professional pursuits, I am a dedicated yoga enthusiast, demonstrating my commitment to balance and holistic well-being. My attributes mirror my professional ones—adaptive, resilient, ethically accountable, and committed to excellence. Standing at the crossroads of new opportunities, I am eager to channel my skills and expertise into new, dynamic ventures.

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  Customer Relationship Manager

  Vocus

  Nov 2023 - Present - North Sydney, New South Wales, Australia