Karen Daniela Cely Email & Phone Number

- Welcome and accommodate clients, visitors, and team members- Send, receive, prioritize and process telephone, email, fax, courier, and other communications and deliveries- Scan, profile, and save all correspondence and documentation to our paperless system- Establish and implement policies and procedures for efficient office operations, including on-boarding new clients, suppliers and staff- Issue invoices and follow-up on outstanding receivables- Data entry, like posting disbursements, receiving payments, making bank deposits and writing cheques- Draft simple correspondence and other common documents- Calendar management and other duties as assigned

London, Ontario

• Answered phone calls and welcomed customers at front desk• Assisted customers with modifications and claims on live system• Collected and maintained prospect’s information and data for quotes and new businesses• Created reports to track sales results and x-dates lists for future reference.• Maintained book of business AR, collected payments, and create Balance Statements at the end of the day.• Prepared communications and documents required by other office members such as letters, templates, memos and more.• Preserved electronic and paper filling system.• Supported agent and team members with calendar and email management.• Conducted Quality of Information reviews to ensure all policies were adherent to requirements.• Other office support activities such as inventory and office supplies management.

United States

• Telecommuted work from Bogota, Colombia and London, ON. • Provided a high level of customer service and maintained a first-hand relationship, preparing and sending the commercial invoices and supporting the delivery of the goods to ensure client satisfaction. • Responded and assisted customers with inquiries and claims.• Maintained the financial integrity of the business by providing accounting assistance to ensure timely and accurate bookkeeping in QuickBooks. • Prepared monthly, semiannual and annual financial reports by collecting, analyzing, and summarizing account information and trends.• Controlled a weekly Cash Flow, assuring the immediate financial stability of the company. • Led a small administrative group by assisting them with feedback to ensure procedures and processes were being followed correctly

Bogotá D.C. Area, Colombia

• Answered phone calls and emails to assist customers with inquiries and orders.• Maintained a first-hand relationship with suppliers and customers resulting in high levels of customer satisfaction.• Controlled and preserved the company’s inventory and central archive.• Prepared company’s documents such as letters, memos, manuals, purchase orders and others.• Administered the company’s petty cash ensuring all policies and procedures were followed.

Honours Bachelor Of Commerce - Bcom, Business Administration And Management, General

International Business Certificate - Post Graduate Program, International Business