Daniela Chausheva

Daniela Chausheva Email and Phone Number

Project Management Support | SaaS
Daniela Chausheva's Location
Cork, County Cork, Ireland, Ireland
Daniela Chausheva's Contact Details

Daniela Chausheva work email

Daniela Chausheva personal email

n/a
About Daniela Chausheva

I am a professional with dual Canadian & European citizenship and extensive experience in project development support, including coordination, customer support, onboarding & platform training and quality assurance. Inspired by technology, spent more than 6 years liaising teams to improve costumer satisfaction by initiating procedures and product changes based on user feedback. Contributions & participations:Contributed to 2 major platform changes minimizing human errors up to 80%Based on users feedback, provided systematic platform training through the teams to improve customer service qualityCreated useful visuals for SAM and CSM teams to back up clients from 20 industries with actionable data

Daniela Chausheva's Current Company Details

Project Management Support | SaaS
Daniela Chausheva Work Experience Details
  • Emplifi
    Project Management Support | Survey Programming And Qa
    Emplifi Jun 2021 - Jul 2023
    Montreal
    Assist Customer Project Management team to consult clients on survey design elements and ensure that client projects are completed on time and budget.Monitoring and controlling survey programming projects execution through analyses, design, test, and release, using Jira & Asana.Co-ordinates task distribution and track progress.Assist and improve onboarding and platform training.Contributes to improving overall department efficiency by maintaining and creating new best practices.Share knowledge and consults PMs or/and customers on specific platform features.Quality assurance, perform functional testing for new platform features.Truck and report new and existing bugs.
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  • Astute
    Project Management Support | Survey Programming & Qa
    Astute Jul 2020 - Jun 2021
    Iperceptions Subsidiary | Montreal, Canada Area
    Project management support, task evaluation and task distributionMultiple solution scenarios presentation to help clients achieve initial valueOnline testing and troubleshooting. Accessibility testing, functional testing A/B testing.Quality assurance activities documentation & internal reportingCritical issues evaluationPlatform training needs evaluation and consulting Inter- team platform knowledge sharingDatabase queryingSurvey programming & editing Advanced Excel usage & Pivot Tables & Collection analysis
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  • Iperceptions
    Customer Success Support | Implementation Support | Qa
    Iperceptions Jul 2016 - Jul 2020
    Montreal, Quebec, Canada
    Customer onboarding and training.Create platform training documentation.Support customers in adopting the product.Ad hoc reports on industry and client level.QA and portal performance testing.Comparative analysis for 20 industries.Platform usability improvement contribution - 2 main features.Database querying and reporting.
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  • Iperceptions
    Implementation Support | Quality Assurance
    Iperceptions Aug 2013 - Jul 2016
    Montreal, Quebec, Canada
    Liaise with DEV and Analysts Teams in order to propose the best client solutionSurvey creation and editingTroubleshooting internal and client platform issuesPlatform performance monitoringQuality assurance and QA procedures updatingBugs and other issues evaluationNew employees & clients onboardingParticipation in recruitment process
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  • Slk Abramovich
    Reception Administrator
    Slk Abramovich Mar 2009 - Mar 2012
    Montreal, Quebec, Canada
    Administrative support of 2 accounting officesFiling, billing, reportingCustomer service

Daniela Chausheva Skills

Sql Server Management Studio Team Building Sales Customer Retention Jira Market Research Digital Marketing Project Status Reporting Tableau Implementation Plans Online Advertising Escalation Resolution Customer Support Google Analytics Online Research Management Software Quality Control Marketing Communications Mysql Manual Testing Leadership Consumer Insight Digital Strategy Microsoft Powerpoint Tableau Desktop Customer Satisfaction Web Analytics English Adobe Photoshop Strategy Advertising Research Microsoft Office Customer Insight Microsoft Excel Project Coordination Testing Training Customer Service Attention To Detail Teamwork Documentation Analytical Skills Project Management Quality Control Marketing Research Social Media Online Marketing It Software As A Service Data Analysis Communication Customer Service Management Advertising Customer Relationship Management Quality Assurance Software Testing Customer Onboarding Marketing Time Management Customer Escalation Management Enquiries Business Process Improvement Sql Phone Etiquette Presentations Organization Skills Customer Experience Customer Success Data Analytics Scrum Process Improvement Data Quality Pivot Tables Video Bug Tracking Microsoft Word Test Cases Market Research Project Management Onboarding Social Media Marketing Business Strategy Problem Solving Marketing Strategy French

Daniela Chausheva Education Details

Frequently Asked Questions about Daniela Chausheva

What is Daniela Chausheva's role at the current company?

Daniela Chausheva's current role is Project Management Support | SaaS.

What is Daniela Chausheva's email address?

Daniela Chausheva's email address is da****@****lifi.io

What schools did Daniela Chausheva attend?

Daniela Chausheva attended Hec Montréal, The University Of British Columbia, Digital Marketing Institute, Concordia University, O'sullivan College, Montreal, Coursera E-Lerning.

What skills is Daniela Chausheva known for?

Daniela Chausheva has skills like Sql Server Management Studio, Team Building, Sales, Customer Retention, Jira, Market Research, Digital Marketing, Project Status Reporting, Tableau, Implementation Plans, Online Advertising, Escalation Resolution.

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