Daniela Cotrino Suárez Email & Phone Number

Bogotá, Bogota, CO

Bogotá, Distrito Capital, Colombia

Bogotá, Capital District, Colombia

Bogotá, Capital District, Colombia

Provide support to installed customer based, cross and upselling products of the company focused on Central and North America, Caribbean, and South Cone market.− Retain and renew existing contracts by enhancing the relationship with new projects and new strategies of customer experience.− Achieve quarterly KPIs (focused on gross profit, up and cross sell.

Bogotá

- Customer Onboarding Specialist role, Customer Experience related. - Performing training sessions of the portals through video calls with customers, sales team and partners. - Work closely with sales team (managers, cybersecurity specialists) to guarantee the customer's needs are met.- Establish good relationships with customers throughout the life cycle.

Bogotá, Distrito Capital, Colombia

- Transaction analysis to discover fraud patterns. - Management of sentitive and large data. - Guiande to customers through the fraud process. - Setting clear expectations about the fraud policies of the bank. - Attention to detail, proving questions and more skills gained to discover a fraudster on the line.- Knowing and ensuring Bank's values. - Direct.

Bogotá, Distrito Capital, Colombia

- Assisting customer through email to help them understand their payments. - Helping customer with technical issues they had with the app by guide through troubleshooting solutions. - Backup role, Excel and PowerPoint skills.- Netiquette skills.