Daniela Cotrino Suárez Email & Phone Number

Bogotá, Bogota, Co

Bogotá, Distrito Capital, Colombia

Bogotá, Capital District, Colombia

Bogotá, Capital District, Colombia

Provide support to installed customer based, cross and upselling products of the company focused on Central and North America, Caribbean, and South Cone market.− Retain and renew existing contracts by enhancing the relationship with new projects and new strategies of customer experience.− Achieve quarterly KPIs (focused on gross profit, up and cross sell, revenue and churn) using Salesforce as a primary tool, forecasting all opportunities and projects.− Coordinate periodic meetings with stakeholders in order to identify the needs to be fit with the company products and services. Share use cases of success projects and acting as the client’s voice with internal teams as well as with partners.− Understanding the several industries the customers are on and based on that create growth strategies

Bogotá

- Customer Onboarding Specialist role, Customer Experience related. - Performing training sessions of the portals through video calls with customers, sales team and partners. - Work closely with sales team (managers, cybersecurity specialists) to guarantee the customer's needs are met.- Establish good relationships with customers throughout the life cycle of the contract by having spaces to discuss their demands and objectives.- Prepare onboarding documentation for customers by getting all the information possible for their needs and requirements.- Request all the resources the customer needs, engage them and make sure they are achieving their goals.

Bogotá, Distrito Capital, Colombia

- Transaction analysis to discover fraud patterns. - Management of sentitive and large data. - Guiande to customers through the fraud process. - Setting clear expectations about the fraud policies of the bank. - Attention to detail, proving questions and more skills gained to discover a fraudster on the line.- Knowing and ensuring Bank's values. - Direct contact with managers located in Canada to share fraud patterns we discovered. - Canada's culture knowledge (financial and urban).- Winner of Best Of the Best 2020 edition.

Bogotá, Distrito Capital, Colombia

- Assisting customer through email to help them understand their payments. - Helping customer with technical issues they had with the app by guide through troubleshooting solutions. - Backup role, Excel and PowerPoint skills.- Netiquette skills.