Daniela D'Costa Email & Phone Number

Overall responsibility and accountability for delivering and supporting the Peak Building Insights Platform & Professional Services.Develop implementation, operation, and maintenance strategies.Work with product innovation to recognize and develop new offerings. Deliver on contract commits with Professional Services, assign, track and report on deployment projects.Cost Management and Control. Effectively manage operational costs balancing internal and contracted resources.Forecast, procure and ensure appropriate inventory levels and tracking of same.Develop Reporting & tracking for PS to contract commits.Plan, resource and deliver multiple simultaneous projects.

Toronto, Canada Area

Managed a team responsible for the day to day operations of 120,000 square feet of CF’s Head Office, supporting 400+ employees. Also responsible for vendor management and contract administration of national operations programs on behalf of retail and corporate properties across Canada.Through direct leadership and detailed planning, ensured a high-level of operational proficiency despite ever changing guidelines and requirements to maintain safe working conditions for the in-office team members, required to support essential operations during the global pandemic. Provided support with the development of Return to Work activity plans and centralized procurement of $1.8M including logistics and shipping to all properties to ensure PPE was available for successful daily operations.Subject Matter Expert (SME) for internal business owners and single point of contact for vendors to ensure contract deliverables and obligations were met. Responsible for providing support to property teams to resolve issues and/or find alternate solutions to satisfy business owners and national vendors in disputes. Acted as SME to provide advice and direction to CF Procurement Team for existing contracts to ensure business owner objectives were met through procurement sourcing initiatives.

National Facility Operations

Managed and negotiated contracts, maintained programs & vendor relationships on a national basis to include; telecommunications, janitorial services, supplies for washroom paper products, lighting, office supplies, elevator maintenance. Activities included information gathering for Request for Proposal (RFP) proposal analysis, award recommendation, and contract award.

Responsible for Procurement of Services, Hardware & Software for IT & Office Services reporting to the Chief Technology Officer. Life cycle management for annual refresh cycle of hardware. Provided leadership for the contract administration compliance and database function to successfully co-terminate, align and consolidate user licenses, printer leases and agreements. Automated the Purchase Requisition process for approval and budget management.

Various Administrative roles at the property management office, project office and head office.

Certificate In Successfully Coaching & Mentoring Individuals & Teams

Certificate In Business Skills

Business Negotiation Strategies For Managers

Certificate In Supply Management

Certificate In Management Skills For New Supervisors & Managers

Certificate In Shopping Centre Management - Management & Operations

Bachelor Of Arts - Ba