Daniela Faillace Email & Phone Number

London, Ontario, Canada

Facilitating the creation of online courses for both new and experienced language interpreters on the innovative development platform, Interpres.

London, Ontario, Canada

• Manage incoming service requests, ensuring timely and accurate project completion• Assign and communicate with interpreters to meet project deadlines and client specifications• Resolve assignments-related issues independently or escalate to appropriate team members including misinformation, miscommunication, absence, and cancellations, and offer alternative solutions• Maintain detailed project records by entering all relevant information into the reporting system working parallel with Outlook emails• Confirm assignments with requesting non-profit organizations and governmental customers, fostering strong client relationship• Extremely fast-paced and urgent environment ranging up to several issues at the same time

London, Ontario, Canada

Community Interpreter (Portuguese - English - Portuguese)• Successfully provided on-site interpreting services, ensuring effective communication between Portuguese and English speakers, resulting in enhanced understanding and collaboration and achieving a 95% satisfaction rate• Delivered on-demand and schedules telephone and Zoom interpreting with precision, facilitating seamless communication remotely, consistently meeting or exceeding a 90% accuracy rate and achieving a high level of client satisfaction• Work with a wide range of people in various settings such as home visits, hospitals and schools using superb customer service and communication skills ensuring that all parties involved fully understand each other, fostering collaboration and cooperation across linguistic barriers• Fulfill the responsibilities of a community interpreter through dedication to accuracy, cultural sensitivity, and professionalism and play a vital role in bridging linguistic gaps and fostering inclusivity in diverse communities

London, Ontario, Canada

Community Interpreter (Portuguese - English - Portuguese)• Conducting interpretation sessions for community events, home visits, and local hospitals, bridging the gap in Canada's diverse communities• Facilitating communication between non-English speaker and service providers using clear communication and connecting people and fostering understanding• Providing interpretation support during parent-teacher school meetings making a real difference across culture

St Thomas, Ontario, Canada

• Streamlined the shipment process by meticulously weighing, packing, sealing, labeling, and verifying product codes/dates in adherence to stringent company guidelines, ensuring 100% compliance with quality standards• Spearheaded the identification and disposal of defective items, implementing a rigorous quality control system that resulted in a 20% reduction in product defects

London, Ontario, Canada

• Facilitated the successful administration of IELTS (English proficiency) examinations crucial for Permanent Residency and Citizenship requirements for immigrants, ensuring compliance with established testing standards and protocols• Prepared test rooms and equipment at the venue, demonstrating meticulous attention to detail and creating an optimal testing environment for candidates•Ensured 100% strict adherence to established testing standards and protocols, guaranteeing the integrity and fairness of the examination process demonstrating keen attention to detail and a thorough understanding of testing procedures, creating an optimal testing environment for candidates• Prepared test rooms and equipment with precision and professionalism, contributing to the smooth and efficient conduct of examinations, ultimately supporting individuals in achieving their immigration goals

London, Ontario, Canada

• Elevated customer experience through proficient floor support and supervision, actively engaging with customers, implementing strategic merchandising and rotation techniques, managing breaks, and ensuring overall department cleanliness, resulting in a 15% boost in customer satisfaction• Demonstrated excellence in office management responsibilities, including cash handling, float management, change orders, tray balancing, and efficiently handling returns and refunds, contributing to a 20% improvement in operational efficiency• Contributed to the company's sustainability goals by implementing and promoting environmentally friendly practices and initiatives• Applied leadership and communication skills effectively supervising floor work, increasing workplace efficiency and encouraging the team to improve their interactions and productivity; increased knowledge of store products, corporate policies and procedures and Health and Safety guidelines, resulting in a superior shopping experience and safe environment for customers and staff while ensuring that Farm Boy’s vision of the best fresh shopping practices and service standards were followed• Supported the service manager and the store manager in overseeing the daily operations of the store, ensuring customer satisfaction, employee engagement, and operational excellence. (e.g., cash handling, floats, change orders, tray balancing, returns, refunds and completing inventory)

London, Ontario

• Acquired proficiency in learning product codes, ensuring timely and accurate application during the processing of customer orders, resulting in a 20% reduction in order processing time• Demonstrated responsible handling and sale of alcohol, enforcing correct sales procedures and contributing to a 15% improvement in compliance.• Answered and directed incoming phone calls, demonstrating strong communication skills and improving overall customer service experience •Executed company-directed promotions and programs, such as selling coupon books; placed first in the marketing campaign selling coupon books partnering with the local children’s hospital foundation and helped the store place second •Monitored checkout stations to ensure that they are well-kept and were working Correctly; handled exchanges and refunds in a quick and efficient manner•Executed the inventory control, price and bar code verification. Managed heavy rush of customers and prioritize tasks as necessary

Porto Alegre, Brazil

• Facilitated engaging classes, extracurricular activities, and social events, fostering a dynamic learning environment that resulted in a 20% increase in student participation and satisfaction • Taught students English grammar as well as developed the reading, writing, and speaking abilities of students • Planned and executed classes using course books and materials and prepared and participated in extracurricular and social activities • Prepared, set and marked tests, examination papers and exercises

Porto Alegre, Brazil

• Offered personalized attention and support to special needs students, tailoring instructional strategies to meet their unique learning need. • Prepared, set and marked tests, examination papers and exercises • Undertook administrative tasks and attended teacher training seminars • Provided individualized attention and guidance to special needs students as well as appropriate feedback on oral and written work • Undertook administrative tasks and attended teacher training seminars.

Porto Alegre, Brazil

•Directed and supervised daily operations during the renovation and expansion of a mall site, ensuring smooth execution and timely completion of projects, resulting in a 20% increase in project efficiency and client satisfaction•Implemented an efficient and organized filing system, streamlining access to important documents and information, resulting in a reduction in document retrieval time. • Worked independently to keep track of the whole service process, generating and processing reports, orders, requests, contracts, and emails• Used my organizational skills to update and maintain all paperwork and files ensuring an easy retrieval and kept a report of requested documents

Certificate, Settlement Worker

Program Description: Settlement Workers assist newcomers (immigrants and refugees) to settle into their communities and schools.

Community Services Workplace Preparation Program, Community Services.

Workplace Preparation Program

Labour Market. Job Search Techniques. Workplace Culture. Workplace Communication. Resume, Cover Letter and interviews.

Certificate, Community Intepreter

Certificate, Critical Thinking, Exploration Of Culture In An Efl Setting

World Learning - Integrating Critical Thinking into the Exploration of Culture in an EFL Setting

Postgraduate Certificate, The English Language: Teaching And Learning

WES Equivalency - Toronto, ON.

Postgraduate Certificate, Translation Studies - Theory, Practices, Technologies

WES Equivalency - Toronto, ON.

4 Year - Bachelor Of Arts (Ba), Bilingual Secretary (Portuguese - English

WES Equivalency - Toronto, ON.

Certificate - Language Development For Teachers, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Aimed to help teachers develop their fluency and accuracy in English, with an emphasis on widening vocabulary. Used of language lab.

Certificate, Languages _Esl, Pass Award

Preparation for TOEFL

Certificate, Els Languages, Pass

Basic English Grammar

Certificate, Langauge, Pass

Accent Correction - ESL Program

Certificate, Languages - Esl, Pass

Successful Completion of the Advanced Reading & Writing

Certificate, Language - Esl, Pass

Word Power: Build Your Vocabulary.

Certificate, English As A Second Language - Levels 6, 7 And 8, Pass With Award

Continuing Education - English as a Second Language

Certificate, English As A Second Language

The English Language Study Center - The College of Saint Rose, Albany, NY US