Lama Abbas Email & Phone Number

London, Ontario, Canada

- Developing course content for aspiring interpreters- Collaborating on launch of new e-learning website; interpres.training- Lead web support on the site

London, Ontario, Canada

In this role, I engage in many aspects of certifying candidates to become provincially-recognised community and legal interpreters. I drive forward numerous projects to improve upon the existing process, facilitate administration in a more efficient manner, and amend current procedures that require fundamental changes.My core responsibilities include:- Independently catering to case-by-case needs, finding solutions for specific and special accommodations, and troubleshooting… Show more In this role, I engage in many aspects of certifying candidates to become provincially-recognised community and legal interpreters. I drive forward numerous projects to improve upon the existing process, facilitate administration in a more efficient manner, and amend current procedures that require fundamental changes.My core responsibilities include:- Independently catering to case-by-case needs, finding solutions for specific and special accommodations, and troubleshooting technical issues- Driving forward test development project for pivotal provincial client- Developing a new dynamic test capable of evaluating languages we do not offer- Improving process infrastructure to be faster and more capable of supporting large workload Show less

London, Ontario, Canada

- Received interpretation requests from non-profit and governmental customers (hospitals, clinics, services, etc.) and arranged interpreters- Communicated effectively between customers and interpreters to complete assignments and quickly addressed customer/interpreter needs in the moment- Solved problems that arise including misinformation, miscommunication, absence, and cancellations, and offered alternative on-the-spot solutions - Worked in an extremely fast-paced and urgent… Show more - Received interpretation requests from non-profit and governmental customers (hospitals, clinics, services, etc.) and arranged interpreters- Communicated effectively between customers and interpreters to complete assignments and quickly addressed customer/interpreter needs in the moment- Solved problems that arise including misinformation, miscommunication, absence, and cancellations, and offered alternative on-the-spot solutions - Worked in an extremely fast-paced and urgent environment handling up to 5 issues in an hour- Assisted in data entry, working in two parallel systems Show less

London, Ontario, Canada

For this Summer position, I was preparing the store for the large influx of shoppers during the back-to-school season. This involved frequent restocking, maintaining orderly appearance of the store front, and promptly retrieving items for customers, constantly.- Assisted customers with back-to-school shopping by presenting knowledge of products and professionally addressing customer concerns- Worked in a busy environment sometimes handling up to 25 customers at a time, remaining… Show more For this Summer position, I was preparing the store for the large influx of shoppers during the back-to-school season. This involved frequent restocking, maintaining orderly appearance of the store front, and promptly retrieving items for customers, constantly.- Assisted customers with back-to-school shopping by presenting knowledge of products and professionally addressing customer concerns- Worked in a busy environment sometimes handling up to 25 customers at a time, remaining attentive to ensure product security and prompt service- Received and efficiently completed tasks assigned by the manager in a timely manner- Organized and worked effectively in stock room, and ensured the store front was replenished of stock while maintaining organization of the store presentation Show less