Daniela Ferry Email & Phone Number

Remote

-Maintain forms, checklists, documents and maintain written procedures for all aspects of position.-Understand and prepare/obtain all documentation required for account maintenance, transaction processing, opening and closing. Open and close accounts according to established procedures.-Manage asset transfer process to and from other organizations.-Identify account exceptions and work with PCA to resolve them.-Communicate directly with clients and their advisors on basic transactional issues, both verbally and in written form.-Handle client requests according to established procedures - deposits, transfers, distributions, reporting, address changes on Wealth Management and Bank systems.-Exercise judgment with respect to required documentation for specific transactions and evaluate First American Bank’s ability to act upon a request.

Dubai

- Revamped expense tracking methods by developing a system that would allow easy export to SAGE Accounting software as well as compliance with UAE Tax Authority requirements.- Oversaw the installation of upgraded communications infrastructure as well as equipment to improve office efficiency.- Liaised with DIFC Government Service Office, IDAMA Facilities Management, DIFC Security Office, DIFCParking Office, Etisalat and other outside service providers for the day to day management of the office.- Conducted risk assessment of potential clients to determine level of due diligence by using World-Check Database.- Retroactively screened all current clients to reassess their risk to meet newly established due diligence standards.- Performed due diligence on all clients to provide full financial history, including financial malpractice, political exposure, lawsuits, and sanctions.- Prepared confidential documents and correspondence at the request of managers.- Scheduled meetings and coordinated travel arrangements for employees.

Dubai, United Arab Emirates

- Supported Operations and Compliance Departments in facilitating account opening process by managing all necessary documentation and ensuring all compliance requirements were met.- Performed client due diligence searches using World Check Database and online search engines.- Managed client communication and proof of notification documents required for regulatory compliance during AUB’s conversion from a LLC to a Subsidiary Branch of AUB BSC.- Established Quality Assurance procedures that involved tracking Private Banking transactions, account closures, and client contact information to cross check against back office monthly statements.- Oversaw office operations expenses, including intra-company reconciliations, by managing expense approval, payments, and journal entries as well as budget reconciliation reporting to be reviewed by the Head of Finance.- Lead a team in a compliance evaluation of all private banking client’s account opening and identification documents and ensured all accounts met regulatory requirements.- Tracked regulatory requirement changes to ensure all client records met emerging standards.- Developed a tool to send alerts to Heads of Finance, Operations and Compliance when client documents breached compliance requirements.- Mapped client's risk profile to their investment products to track any and all potential breaches of mismatched risk, ensuring that any waivers needed were completed.- Responded to queries as part of internal audits to ensure proper due diligence related to Private Banking clients.- Supported Relationship Manager to provide excellent service to high net-worth individuals, whether they be clients or prospects from local and international offices.- Served as a key client contact by maintaining current knowledge of client requirements to provide immediate support or ensuring a timely follow-up by Relationship Manager.- Prepared weekly pipeline and monthly reports to be sent to upper management and Group CEO.

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area

San Antonio, Texas Area