Daniela Ferry Email & Phone Number

Hellertown

CashierGiants Hellertown PA from 2015 - current• Greets customers and directs customers to the right areas in the facility to find items.• Totals and Itemizes purchases by compiling items taxable and nontaxable by operating a cash register.• Trains new cashiers on operation of registers and on customer service.• Discount purchases by redeeming manufacturer and company coupons.• Transferring purchases to required bags.• Verifies credit/debit cards, checks, and vouchers for purchases.• Collect payments and making change for customers.• Collects customer carts from parking area back into the store.• Restocks front end with necessary items for daily operations, restocks sales papers and organizations magazines at front entrances and other locations.• Return items back to sales floor as needed.

Allentown, Pennsylvania Area

Executive Assistant/ HR AssistantR&D Altanova, Allentown PA from 2016-2017• Produces information by collecting, transcribing, editing, and transmitting text and data.• Maintaining of scheduled conferences, teleconferences, and meetings.• Representing executives meetings in the executives absence and taking minutes for executive to stay current.• Welcoming guests and customers in person or on the phone; answering questions and/or directing to the correct department.• Keeping company and customer confidence and protecting operations with confidentiality.• Ensuring OSHA required safety measures are met and scheduling safety meetings. • Scheduling of meetings for different departments and ensuring available space.• Contributes to team efforts as needed to meet deadlines.• Maintenance or human resource records for new hires; terminations, changes in job classification; merit increases; tracking of sick; personal and vacation time.• Screening of temporary staff from agencies• Orientation of new and current employees on benefits; providing necessary information packages; reviewing company policies and providing employees with needed information; completing and obtaining signatures for benefit and tax programs.• Assisting in all other departments with needed back up to meet all of department and organization mission by completing related results as needed.

The position enabled people who are aged, frail and disabled the opportunity to live in their personal residence with the assistance of monetary Aid and social support.•Face to face monthly visits, quarterly reviews and annual assessments were implemented to monitor that the individual was still living in a safe environment. Personal, medical and financial information was collected during those visits to ensure that the customer had a support structure in place and did not need additional services. •Also monitoring of customer's rights and responsibilities was provided during those visits according to State and Federal Guidelines. Customer confidentiality was maintained unless it would endanger the customer, caretakers and workers.•Meetings with supervisors for case management and quality control to develop the best possible plan for the customer on a regular basis.•Financial eligibility and amount of financial assistance were established at annual reviews or re-evaluated at major changes in the customers situation.•Extra caseload of about 70 customers was covered for EPC (Enhanced Personal Care) during that time. Monthly visits to Assisted Living Facilities to ensure customer's personal needs such as medical necessities, feeding, personal care, dressing, bathing were provided by the facility as reported to the office of Medical Assistance. •Utilizing all Agency computer programs, outlook, Windows, Excel, County web, NC Fast.

• Responsible for the supervision of 7 line staff workers and 1 Lead worker and the supervision of other Medicaid teams in the absence of their supervisor.• Responsible for the review and implementation of new government guidelines and changes in services for customers.• Extensive training in federal, state and county regulations and guidelines.• Responsible for interviewing and hiring new staff for multiple teams.• Ensuring the coverage of work area in the absence of Staff.• Extensive training State/Federal Medicaid policies and Medicare issuance.• Utilizing all computer programs, inter agency e-mail, and State systems including sensitive information.• Responsible for the overall productivity and accuracy of casework by the line staff through active experience and a creative approach.• Responsible for the training of employees in Medicaid Procedure and updates of Federal and State guidelines.• Providing performance evaluations, positive feedback and follow up to all employees• Responsible for the comprehensive understanding of customer, employee, and business operations service skills and the teaching of those skills to line staff to assure customer and employee satisfaction and a safe business operation.• Responding and taking appropriate actions to customer concerns and referral to appropriate agencies for assistance due to individual crisis concerns.• Compiling statistical reports and data to provide supervisor with accurate results of those reports.• Ability to plan well, prioritize and produce results in a timely fashion.• Completing interviews and new hire procedures and providing orientation and functional training for new workers.• Providing feedback on a range of policies and procedures for all Medicaid programs and human resources issues to supervisors and line staff workers.• Responsible for Emergency Services duties as assigned in collaboration with the Red Cross and other Emergency Services.

Responsible for the development of training and conducting training for employees•Evaluation and delegation of work assignments for employees.•Quality assurance of casework by line staff to minimize error rate and that standards of quality are met as outlined by the County, State and Federal rules.•Coverage of vacant caseloads as assigned.•Performing second party reviews and keeping detailed written accounts of interactions.•Responsible for the accuracy of records problem analysis, identification and resolution.•Extensive knowledge of Family and Children's Medicaid programs, policy and procedures.

Interviewing patients at the hospital and completing applications for all Medicaid programs•Extensive and close interaction with Doctors, Nurses, Social Workers at Cape Fear Valley Medical Center and Behavioral Health Center (BHC) to compile medical and mental health information to present to Disability Determination Services in Raleigh, North Carolina to determine eligibility for Medicaid for the Disabled•Knowledge of all Medicaid programs and Medicare•Extensive training in State/Federal policies•Regular viewing and comparing medical billing at CFVMC to determine status of medical deductibles•Regular viewing of Social Security and Medicare records•Determining eligibility in all Medicaid programs

Case management of TNF and Medicaid cases•Extensive training in State and Federal policies•Utilizing all computer programs, interagency e-mail, and State systems including sensitive information•Interviewing customers for eligibility for Family and Children's Medicaid programs

Greeting customers as they approach the register•wringing up orders on cash register in a timely fashion•receiving payment in cash, check, debit or credit card, or by voucher•issue change and receipt, issue refunds and •maintain clean and orderly work station

Greeting customers as they enter the establishment•Issuance of tokens to use washers and dryers•serving of beverages and food to customers as ordered•cleaning of Laundromat as required on a daily basis

Master Of Arts, Psychology, 3.57

A Master of Arts in general psychology on cognitive, behavioral and societal current and past issues. A broad education covering core.

Bachelor Of Science, Psychology, 3.57

Associate Of Arts