Daniela Ferry Email & Phone Number

Hellertown

• CashierGiants Hellertown PA from 2015 - current
• Greets customers and directs customers to the right areas in the facility to find items.
• Totals and Itemizes purchases by compiling items taxable and nontaxable by operating a cash register.
• Trains new cashiers on operation of registers and on customer service.
• Discount purchases by redeeming manufacturer and company coupons.
• Transferring purchases to required bags.

Allentown, Pennsylvania Area

• Executive Assistant/ HR AssistantR&D Altanova, Allentown PA from 2016-2017
• Produces information by collecting, transcribing, editing, and transmitting text and data.
• Maintaining of scheduled conferences, teleconferences, and meetings.
• Representing executives meetings in the executives absence and taking minutes for executive to stay current.
• Welcoming guests and customers in person or on the phone; answering questions and/or directing to the correct department.
• Keeping company and customer confidence and protecting operations with confidentiality.

• The position enabled people who are aged, frail and disabled the opportunity to live in their personal residence with the assistance of monetary Aid and social support.
• Face to face monthly visits, quarterly reviews and annual assessments were implemented to monitor that the individual was still living in a safe environment. Personal, medical and financial information was collected.
• Also monitoring of customer's rights and responsibilities was provided during those visits according to State and Federal Guidelines. Customer confidentiality was maintained unless it would endanger the customer.
• Meetings with supervisors for case management and quality control to develop the best possible plan for the customer on a regular basis.
• Financial eligibility and amount of financial assistance were established at annual reviews or re-evaluated at major changes in the customers situation.
• Extra caseload of about 70 customers was covered for EPC (Enhanced Personal Care) during that time. Monthly visits to Assisted Living Facilities to ensure customer's personal needs such as medical necessities, feeding.

• Responsible for the supervision of 7 line staff workers and 1 Lead worker and the supervision of other Medicaid teams in the absence of their supervisor.
• Responsible for the review and implementation of new government guidelines and changes in services for customers.
• Extensive training in federal, state and county regulations and guidelines.
• Responsible for interviewing and hiring new staff for multiple teams.
• Ensuring the coverage of work area in the absence of Staff.
• Extensive training State/Federal Medicaid policies and Medicare issuance.

• Responsible for the development of training and conducting training for employees
• Evaluation and delegation of work assignments for employees.
• Quality assurance of casework by line staff to minimize error rate and that standards of quality are met as outlined by the County, State and Federal rules.
• Coverage of vacant caseloads as assigned.
• Performing second party reviews and keeping detailed written accounts of interactions.
• Responsible for the accuracy of records problem analysis, identification and resolution.

• Interviewing patients at the hospital and completing applications for all Medicaid programs
• Extensive and close interaction with Doctors, Nurses, Social Workers at Cape Fear Valley Medical Center and Behavioral Health Center (BHC) to compile medical and mental health information to present to Disability.
• Knowledge of all Medicaid programs and Medicare
• Extensive training in State/Federal policies
• Regular viewing and comparing medical billing at CFVMC to determine status of medical deductibles
• Regular viewing of Social Security and Medicare records

• Case management of TNF and Medicaid cases
• Extensive training in State and Federal policies
• Utilizing all computer programs, interagency e-mail, and State systems including sensitive information
• Interviewing customers for eligibility for Family and Children's Medicaid programs

• Greeting customers as they approach the register
• wringing up orders on cash register in a timely fashion
• receiving payment in cash, check, debit or credit card, or by voucher
• issue change and receipt, issue refunds and
• maintain clean and orderly work station

• Greeting customers as they enter the establishment
• Issuance of tokens to use washers and dryers
• serving of beverages and food to customers as ordered
• cleaning of Laundromat as required on a daily basis

Master Of Arts, Psychology, 3.57

A Master of Arts in general psychology on cognitive, behavioral and societal current and past issues. A broad education covering core.

Bachelor Of Science, Psychology, 3.57

Associate Of Arts