Daniela Flores Email and Phone Number
Daniela Flores work email
- Valid
Daniela Flores personal email
I'm a seasoned senior manager and project management professional with over15 years of experience. Throughout my career, I've honed my expertise invarious areas, including project management, cross-functional teamleadership, process improvement, coaching, and customer support. My journeyhas been defined by a commitment to servant leadership, a passion forfostering team cohesiveness, and a relentless pursuit of continuousdevelopment.I thrive on challenges and have a track record of turning insights intoactionable strategies. As a Senior Manager / Operations Manager atSmartsheet, I led Tier 1 operations within the US Support division,collaborated with international teams, and developed performance improvement plans that led to remarkable results. My dedication to root cause analysisand process optimization has enabled me to consistently drive qualityassurance and operational excellence.I believe it's crucial to keep learning and stay on top of marketdevelopments. I'm open to network with individuals who operate in sectorsthat emphasize innovation and are committed to contributing to a positivedifference. Whether you're seeking advice, looking to collaborate, or simplywanting to expand your network, I'm here to help.
Handshake
View- Website:
- joinhandshake.com
- Employees:
- 279
-
Sr. Manager, Technical & Student SupportHandshake Jan 2023 - PresentCottonwood, Arizona, United StatesIn my role, I directed the Technical, Student, and EDU support teams whilecollaborating closely with UK and Vendor Operations Managers. To ensureseamless operations, I orchestrated the deployment of comprehensive supportprocesses and initiatives. As a part of this, I thoroughly assessed existingprocedures, workflows, and tools, which provided a foundation for ongoingenhancements and optimization. Additionally, I conducted in-depth analysisof management metrics outliers, allowing me to create customizeddevelopmental coaching strategies tailored to individual needs.Some of my achievements in this role include:• Spearheaded range of cross-disciplinary initiatives focused on reducingescalations and enhancing customer engagement.• Orchestrated and successfully accomplished spectrum of administrativeresponsibilities, including payroll administration, HR protocol adherence,performance oversight, and policy compliance.• Executed in-depth evaluation of agent attrition patterns, leading toformulation of targeted onboarding strategies, resulting in a reduction oftraining-to-production transition challenges.
-
Sr. Product Specialist/Project ManagerSmartsheet Jan 2022 - Jan 2023RemoteIn this role, I had the privilege of orchestrating and directing across-disciplinary team tasked with formulating customer requisites andtechnical specifications for the Smartsheet ecosystem. To provide astructured approach, I constructed and took ownership of a scalableframework designed to oversee the entire deconsolidation and consolidationlifecycle.A critical aspect of my role involved ensuring the precise and punctualexecution of the deconsolidation and consolidation process. To achieve this,I meticulously managed all facets of the project, from risk mitigation tomonitoring action items, all while adhering to the established schedules.Through these efforts, I was able to drive efficiency and transparency inthe execution of this intricate process.Some of my achievements in this role include:• Managed and supervised customer correspondence, providing continuousupdates on project advancement, essential tasks, and associated timelines.• Offered specialized expertise in Smartsheet enterprise administrationfeatures, contributing to smooth and successful initiation of systemdeployment. -
Operations Manager, Global SupportSmartsheet May 2021 - Feb 2022In this role, I had the responsibility of directing Tier 1 managersand overseeing Tier 1 operations within the US Support division.Collaborating in close partnership with UK and Vendor Operations Managers, Ifacilitated seamless coordination across regions. Regularly providing statusupdates to senior leadership, I ensured transparency and alignmentthroughout. Navigating the training-to-production transition challengesstrategically, I implemented effective plans that minimized disruptions. Tomaintain a pulse on our operational efficacy, I evaluated existingprocesses, workflows, and tools, driving a continuous cycle of enhancements.My leadership was instrumental in optimizing our operational processes toachieve greater efficiency.Some of my achievements in this role include:• Directed Technical Support Team, encompassing comprehensive evaluation ofeach agent's knowledge base.• Performed meticulous root cause analysis on anomalies within managementmetrics.• Formulated precise performance expectations and diligently trackedperformance indicators.
-
Technical Support Team ManagerSmartsheet Jun 2018 - May 2021In this role, I took on the responsibility of overseeing anddirecting the Technical Team. This encompassed conducting a comprehensiveknowledge assessment of each agent, enabling us to identify strengths andareas for improvement. To ensure clarity and progress, I developed strategicmilestones and timelines. Additionally, I created critical resources such asdashboards and tracking systems, which played a pivotal role in monitoringour project's success.Some of my achievements in this role include:• Executed thorough evaluation of agent attrition trends and devisedonboarding strategies to mitigate the impact of training-to-productiontransition.• Accomplished diverse administrative tasks, including payroll processing,HR procedure implementation, performance oversight, and adherence to companypolicies.
-
Client Services Manager / Head Of OperationsInterim Healthcare Inc. Jan 2018 - Jun 2018In this role, I took the initiative to institute and meticulously overseethe adherence to regulations, ensuring that we consistently exceeded theexpectations of both clients/patients and field employees. With a focus ondelivering exceptional service, I managed inbound calls and diligentlydocumented requirements to ensure seamless staffing placements withqualified personnel.One of my core responsibilities involved spearheading recruitment efforts.This encompassed not only finding the right candidates but also providingcomprehensive supervision, development, and motivation for both our fieldand office staff. By nurturing a cohesive team and fostering growth, Icontributed to the overall success of our organization.Some of my achievements in this role include:• Executed thorough and comprehensive performance assessments, deliveringevaluations, corrective strategies, and guidance.• Guaranteed rigorous adherence to regulations set by Joint Commission onAccreditation of Healthcare Organizations (JCAHO).• Upheld strict compliance with federal, state, and local statutes, as wellas organizational guidelines, protocols, and benchmarks at InterimHealthcare. -
Provider Relations LeadUnitedhealth Group Jan 2017 - Jan 2018In my role, I took charge of providing support, cultivation, and the ongoingupkeep of service connections with all participants within the providernetwork, including physicians, providers, and administrators. My dedicationto delivering exceptional customer service was unwavering, and Iconsistently met and exceeded performance objectives.Some of my achievements in this role include:• Utilized essential resources and adept navigational skills to accuratelyaddress providers' inquiries.• Validated and guaranteed adherence to federal and state (New Mexico andIowa) legal requirements concerning Medicaid and Medicare regulations. -
Support ManagerSoothing Touch Jan 2015 - Jan 2017 -
Team ManagerConvergys Jan 2013 - Jan 2015
-
Project ManagerMedical Practice Solutions Jan 2011 - Jan 2013 -
Homecare Program ManagerPueblo Of Sandia Jan 2006 - Jan 2011
Daniela Flores Skills
Daniela Flores Education Details
-
Integrated Sciences -
Integrated Sciences
Frequently Asked Questions about Daniela Flores
What company does Daniela Flores work for?
Daniela Flores works for Handshake
What is Daniela Flores's role at the current company?
Daniela Flores's current role is Experienced and accomplished senior leader with over 15 years of proven proficiency in servant leadership, mentoring, process enhancement, and project execution..
What is Daniela Flores's email address?
Daniela Flores's email address is da****@****eet.com
What schools did Daniela Flores attend?
Daniela Flores attended Central New Mexico Community College, Central New Mexico Community College.
What skills is Daniela Flores known for?
Daniela Flores has skills like Leadership, Business Strategy, Management, Relationship Building, Staff Development, Coaching, Goal Setting, Process Improvement, Customer Service, Strategic Planning, Technical Support, Training And Development.
Who are Daniela Flores's colleagues?
Daniela Flores's colleagues are Grace Kennedy, Miranda Ordoñez, Ma, Apcc, Eric Chen, Tia Sky, Emily Soss, Alex Walker, S Kumar Meher.
Not the Daniela Flores you were looking for?
-
-
-
-
1synthego.com -
1gm.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial