As Solution Coach:- Share best known practices in order to maintain and increase Customer return rate.;- Perform quality analysis and report for Management team;- Provided guidance for Case Wellness process and accurate tracking in all the relevant tools;- Monitoring written and spoken interaction with the Customers;- Provided personal feedback to the agents.As MS Direct Account Manager:- Build sustainable relationships of trust through open and interactive… Show more As Solution Coach:- Share best known practices in order to maintain and increase Customer return rate.;- Perform quality analysis and report for Management team;- Provided guidance for Case Wellness process and accurate tracking in all the relevant tools;- Monitoring written and spoken interaction with the Customers;- Provided personal feedback to the agents.As MS Direct Account Manager:- Build sustainable relationships of trust through open and interactive communication;- Actively investigate customer needs through effective questioning and listening skills.;- Understand roles of all parties involved in negotiation and their motivation, tactics, and intentions;- Prepare the price offers for the company’s products and services according to the internal procedures;- Weekly reports regarding the submitted offers and their status according to the company’s procedures;- Generate sales leads. Show less

Monitoring the job quality of the team members.Ensuring the KPI realisation.Coaching and training the team members.Integration on job of the new team members.

Sales B2B of Microsoft Hardware.Manage requests from business customers.Provide accurate, valid and complete information by using the appropriate solutions.Build sustainable relationships of trust through open and interactive communication.Generate sales leads.Keep records of customer portfolios.