Daniela Gianfrancesco Email & Phone Number

Richmond Hill, Ontario, Canada

Newmarket, Ontario, Canada

Toronto, Ontario, Canada

Maintained a multi-line switchboard, adhering to a strict code of confidentiality and professionalismResponded courteously and efficiently to those who make enquiries in person, by phone, and by email and, directed visitors, and assisted staff and clients who use the association’s officesProvided administrative services to all corporate departmentsUnited Way committee member from 2019 to 2023. As a committee member, I was responsible for the yearly fundraiser. During that time, fundraising goals were exceeded by 50 percentMaintained data and materials in the CLHIA corporate directory (over 10,000 individual contacts) and various databases while ensuring integrity and confidentialityExperienced in records management and knowledge of practices in this area, using programs such as M-Files and Versatile EnterpriseMonitored the general inquiry Inbox and accurately delegated incoming requests Scheduled meetings and training sessions, reserved boardrooms and equipment, and managed calendars Coordinated all catering requests; ordered and maintained office supplies Prepared documents for the organization’s website to comply with Accessibility for Ontarians with Disabilities Act (AODA) standards Updated monthly staff attendance for the Human Resources team and provided monthly reports to the various department managersCoordinated incoming and outgoing mail with multiple carriers

Toronto, Ontario, Canada

Provided administrative support to the Association’s President and membersOpened, updated and ensured information documented in the shared electronic record is current, complete, relevant, and accurateResponded to members’ inquiries in person, via email and phoneSent appropriate membership correspondence to members as per the association processScheduled meetings, and transcribed minutes in a timely and efficient mannerMaintained office filing system, prepared requisitions, and coordinated office activitiesScheduled meetings, prepared materials, and certificates for completed educational coursesProcessed daily incoming mail and courier requests

Richmond Hill, Ontario, Canada

Responded to patient or family member inquiries and ensured appropriate action was taken when escalation to management was needed Organized workflow through administrative office, co-ordinate meetings and scheduled appointments as requiredWelcomed and oriented new patients, family members and other visitorsProvided administrative support to the Director and health care members of the Cardiac UnitReceived, processed, and tracked referrals to the Cardiac clinic as per referral maps and program processesInitiated and supported quality improvement by working with Mackenize Health, and other agencies (e.g., CBI Health) to improve service to clients, families, and network partnersOpened, updated, and ensured information documented in the shared electronic record is current, complete, relevant, and accurateHandled all queries concerning billings and payments from patients actively receiving treatment; prepared bank deposits for privately insured, personally paid services by cash, cheque, debit, and credit cardUnderstood and followed all health and safety policies and proceduresEngaged with families, clients, and providers using a solution-focused approach to assist access to services and supports being offeredWrote and sent out acknowledgment letters to patients and referring physicians

Maple, Ontario

Greeted and registered patients attending on-site appointments for a practice of five family medicine physiciansScheduled and confirmed patient appointments, tests, follow-ups and managed schedulesEntered referral data and waitlist information into a computerized information systemResponded to all inquiries related to patient appointments, both in person and on the telephoneOversaw and monitored referral process from receipt of referral to first booked appointmentVerified and updated patient information in the electronic record filing systemSent out acknowledgment letters to patients and referring physicians

Toronto, Ontario, Canada

Provided prompt, courteous, accurate and helpful customer service to clients with purchases of lottery tickets in a 24-hour call centre environment Responded and communicated with customers, verbally and in writing to provide details surrounding sales transactions Demonstrated strong communication, interpersonal skills while adhering to a strict code of confidentiality in responding to all communicationsAssessed and confirmed customer identity and information to determine if records required updating in the appropriate databaseUnderstood and delivered on KPI performance expectations as outlined by team leader.

Certificate, Medical Terminology

Certificate, Human Resources

Diploma Of Education, Marketing

Diploma Of Education, Business Administration And Management, General

Certificate, Customer Service & Professional Sales