Narmin Hemani Email & Phone Number

Toronto, On, Ca

Provide strategic leadership and operational oversight for CTN's Intake Services to support the development and well-being of kids, youth and their families.Lead, coach and oversee a team of 40+ staff, including Supervisors, Team Assistants and Service Navigators, optimizing operational efficiency of School Based and Community Based Rehabilitation Services through team engagement, internal and network collaboration, and quality management systems.

Toronto, Ontario, Canada

Reporting to the Director, Quality, Safety & Patient Experience, I partner with teams, patients, and families to cultivate a culture of continuous quality improvement through the implementation of a sustainable and integrated organization-wide quality management program.Leadership activities include:- Patient Experience and Engagement- Quality Improvement Coaching- Quality and Safety Management and Monitoring- Accreditation Canada Preparation and Sustainability

Toronto, Canada Area

Organizational Quality, Patient Safety & RiskHighlights of my experience include:• Led the strategic planning process for Quality and Patient Safety including extensive stakeholder engagement, current state and gap analysis, visioning, environmental scan and data analysis; resulted in an org-wide focus on three key priorities: High Performing Teams, Early Warning Systems, Speak Up for Safety• Advanced quality and patient safety through capacity-building activities including the development and delivery of orientation, e-learning and leadership training, as well as 1 on 1 and team coaching• Strengthened quality and safety culture through the implementation of best practice processes such as Daily Safety Check (365 day Leadership Safety Briefing), Serious Safety Event Review (process for response to Critical Incidents), Positive Patient ID (including patient partnership)• Developed the annual corporate Quality Improvement Plan (QIP), partnering with leadership and clinical teams to identify priorities, facilitate idea generation, develop measurement plans, set targets and outline realistic project plans

Collaborating with over 20 health service providers from the acute care, community care and primary care sectors to develop regionalized strategies that improve the coordination and integration of services along the care continuum in the Southwest York Region within the Central LHIN. The objective of Health Links is to implement a sustainable patient-centered model of care that improves health outcomes, as well as the care experience, for patients with complex needs, in support of the Ministry of Health’s transformation agenda.

- Southwest York Region Health Link- Mackenzie Health Patient and Family Advisory Council (PFAC) (Development & Launch)

Richmond Hill, Ontario

• Delivered projects in a variety of areas including strategy, redevelopment, transformation, systems integration, governance best practices, and patient experience, while working alongside the Vice-President, Strategy and Redevelopment and in consultation with other members of the Executive Leadership Team.• Gained a unique and in depth understanding of hospital strategy and operations, as well as the broader health care system, through participation in internal and external activities, including Executive Leadership Team, Board of Directors, Operations, Central LHIN, and MOHLTC meetings, as well as process improvement events and new hospital site planning.• Project Lead for the creation of a Patient and Family Advisory Council (PFAC), in support of organizational objectives to embed the patient voice and partner with patients and families at all levels of the organization to deliver an exceptional patient and family experience.

Ottawa, Canada Area

Completed a 16 month full-time intensive professional graduate program to expand skills and knowledge in business management and health care systems. The coursework was followed by a four month administrative residency that facilitated the integration and application of past experience and new learnings.

Vancouver, British Columbia, Canada

• Using a family-centred approach, provided assessment and treatment services to children and teenagers with autism and other developmental challenges, within an interdisciplinary setting.• Intervention approaches included direct treatment, consultation, parent education, and group programming.Experience includes:- Program development: Co-led OT services, creating individual, parent and group programming in response to needs.- Program evaluation: Monitored individual progress and program effectiveness to determine ongoing goals and to evaluate the impact, effectiveness and efficiency of interventions.- Training and supervision of support staff: Provided support, direction and feedback to ensure effectiveness of program implementation and optimize staff performance.- Presentations to internal and external groups: Prepared and delivered presentations using evidence-based and best practice research.

Scarborough, Ontario, Canada

Provided community-based clinical services within the Central East LHIN.School Health Support Services - Provided assessment and consultation services to children and their teachers and families, addressing issues such as fine and gross motor development and classroom performance.In Home Pediatrics - Facilitated the optimal development of babies and young children through individualized assessment, treatment and consultation with families. Challenges addressed include motor skills, feeding and cognition.

Certificate, Adult Learning And Development

Courses completed: - Introduction to Adult Learning - Evaluation

Master Of Health Administration (Mha), Healthcare Systems And Business Management

Activities and Societies: Vice-President, MHA Students' AssociationInternational Study Tour to Leeds, England (April 2013) - Participated.

Master Of Science, Occupational Therapy

Honours Bachelor Of Science, Psychology