Led a team managing airfreight logistics, ensuring seamless communication with customers, suppliers, and operational departments. Successfully maintained smooth dialogue and coordination to manage the flow of goods.Key responsibilities:Coordinated and collaborated with operations teams to ensure the seamless execution of air logistics services, consistently meeting deadlines.Monitored and analyzed Key Performance Indicators, driving improvements in customer service and operational excellence by identifying areas for enhancement and developing robust strategies to achieve new objectives.Supervised, motivated, and developed the customer service team, creating a positive work environment and fostering professional growth.Established and maintained strong relationships with customers and suppliers, facilitating smooth communication and effective collaboration throughout all stages of the air logistics process.Ensured compliance with local and international regulations and standards, safeguarding the integrity and safety of air cargo operations.Monitored profit and managed the Forwarding Sub Ledger, providing and executing strategies to enhance business profitability and drive growth.

Key responsibilities:Supervised and supported the Customer Service Export team, driving customer engagement, satisfaction, and retention.Prioritized customer complaints, ensuring consistent delivery aligned with client expectations.Cooperated closely with internal operational and revenue teams to optimize the customer experience.Delivered against financial targets and strategic objectives of the branch.Managed the Forwarding Sub Ledger.

Key Responsibilities:Followed up on customer inquiries, ensuring timely and accurate responses.Established and strengthened operational relations with customer contacts through engaging interactions, regular care visits, and proactive advisory.Supported customer onboarding processes by creating working instructions and ensuring internal teams achieved all goals at optimum levels.Documented, analyzed, and resolved all customer complaints, retaining feedback to identify and eliminate future issues of the same kind.Prepared detailed customer reports, providing actionable insights for continuous improvement.

Enhanced customer service, managed import/export operations, processed orders, and oversaw the entry and clearance of export goods. Maintained web feeds and developed ISO-certified manuals and procedures for customs clearance processes.

Serviced mass and corporate clients, supported administrative activities, and drove sales of telecommunications products.

Conducted market research and collaborated on developing export business plans. Promoted Mexican companies at international business events and organized courses on International Trade.

Ensured follow-up on agreements during CONAPESCA Technical Committee meetings as part of the Alianza para el Campo Programme.

As an intern, I updated market sheets, researched specialized information sources, conducted market research for companies targeting the West Canadian market, and assisted Mexican companies with business agendas in Canada and the US.