Daniela Martinez Email & Phone Number

New York, United States

New York, New York, United States

• Increased customer satisfaction by 20%, using customer reviews as a metric.• Improved customer revenue growth rate by 20%, utilizing customer retention as a KPI.• Acted as a corporate communications specialist and liaison among marketing and operations teams, senior executives, and clients. • Implemented bookkeeping and management software designed to identify commercial prospects and ensure integrity of data.• Trained co-workers in use of all software and internal systems and… Show more • Increased customer satisfaction by 20%, using customer reviews as a metric.• Improved customer revenue growth rate by 20%, utilizing customer retention as a KPI.• Acted as a corporate communications specialist and liaison among marketing and operations teams, senior executives, and clients. • Implemented bookkeeping and management software designed to identify commercial prospects and ensure integrity of data.• Trained co-workers in use of all software and internal systems and processes.• Drafted reports and spreadsheets charting sales and new customers. Show less

Brooklyn, New York, United States

•Oversaw communications between customers and senior management, managed social media presence, handled public relations duties, represented employer in marketing and general operations.•Maintained internal quality controls and metrics.•Drafted contracts, proposals, and wrote menus in accordance with customer preferences and internal systems.

Honduras

•Arranged requirements, as commanded ISO 9001:2000 for the continuous improvement of the services•Designed curricula while teaching an average of five courses per semester for a total of 100 students, as statistics and business•Supervise that 50 students in their professional practice met the academic objectives•Launched a management program in which students studied and improved operations for ten local businesses

Honduras

•Inspected product dimensions and functionality for conformance to product specifications.•Provided engineering support to operations ensuring consistent application of quality techniques.•Conducted worksite assessments to identify and evaluate safety, health risk, and compliance exposures.

Honduras

-Conducting environmental objectives, as required ISO: 1400 for the environmental management-Calculating standard times to determine the efficiency of processes of 2 products-Instituting a management control system to make financial planning and cost analysis more efficient above 20%Formulated quality control procedures to resolve production problems and minimize costs of 15%

Master Of Business Administration - Ms, Business Intelligence And Data Analysts, 3.84

Master'S Degree, Project Management

Bachelor Of Engineering - Be, Industrial Engineering