Frederick D. Email and Phone Number

Proficient in administering Windows 10/11 and Mac desktop environments, ensuring peak operational efficiency through troubleshooting and updates.Office 365 Administration: Expert oversight of Office 365 tenancy, including Azure AD (Entra), Teams, SharePoint, OneDrive, and Office suite for staff and users.Active Directory Management: Meticulously oversee user accounts, group policies, and access controls, executing secure password resets and account reactivations.Asset Management: Enforce compliance measures and optimize resource utilization for computers, printers, and peripherals.Network Security: Implement advanced firewall capabilities, intrusion detection/prevention mechanisms, and access controls, ensuring network integrity and confidentiality.IT Service Management: Facilitate streamlined incident, change, and asset management processes using platforms like ServiceNow, enhancing security incident visibility and resolution.Deployment and Configuration Management: Streamline deployment and configuration across endpoint devices using Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies, ensuring consistent security configurations.Endpoint Management for Apple Devices: Specialize in managing Apple devices using Jamf, facilitating software deployment, patch management, and security policy enforcement.Ticketing and Collaboration: Efficiently triage and escalate tickets using the Kace Ticketing system, and enable seamless collaboration through Zoom.Networking Troubleshooting: Proficiently resolve WiFi connectivity issues and deploy robust VPN solutions like Global Protect and DUO.Soft Skills: Strong communication and proactive approach to optimizing technological efficiencies

-Delivery Operations: executed efficient and accurate delivery of letters and parcels to residential and business addresses. Adhered to rigorous timetables and delivery deadlines, demonstrating a commitment to punctuality and reliability. -Adhere to strict schedules and delivery deadlines, effectively managing time and resources to optimize productivity and customer satisfaction.-Team Collaboration: Collaborated with colleagues and supervisors to coordinate mail pickups, drop-offs and route adjustments. Fostered effective teamwork and communication to ensure seamless mail operations and enhance overall departmental efficiency.My experience as a Mail Carrier at the USPS allowed me to develop strong organizational and time management skills.

-Provide direct support and assistance to students aged 5-16 with diverse learning needs, fostering their academic, social and emotional development.-Collaborate closely with teachers and special education staff to implement individualized education plans and accommodate students' unique learning styles and abilities.-Support students with academic tasks, such as reading, writing, math, and other subject areas, employing various instructional strategies to promote comprehension and engagement.My time as a Para-Educator was a rewarding journey that allowed me to contribute significantly to the educational development of students. Working closely with teachers and administrators, I developed a diverse skill set that enhanced my ability to support a positive and inclusive learning environment.

Trained under accomplished chefs, mastering culinary techniques to perfect my craft and deliver exceptional dishes.-Executed all aspects of food preparation with precision, ensuring strict adherence to recipe guidelines and maintaining high-quality standards.-Collaborated seamlessly with the culinary team, ensuring the timely completion of food orders and maintaining a consistently high level of quality and consistency.-Operated and maintained kitchen equipment, adhering to strict handling and cleaning protocols to ensure a smooth and efficient kitchen operation.-Excelled in high-pressure environments, demonstrating resilience and precision in delivering top-notch culinary outcomes.My time as a Line/Prep Cook reflects a dedication to culinary mastery and a strong ability to thrive in fast-paced environments.

As a team manager at NRLC, I played a pivotal role in ensuring the smooth operation of the establishment, with a primary focus on communication, reporting, and monitoring. My responsibilities included:-Team supervision: led and supervised a dynamic team comprising of servers, bartenders, and kitchen personnel. Provided leadership, guidance, and ongoing training to ensure a high level of efficiency and performance.-Standard operating procedures: developed and implemented comprehensive standard operating procedures to streamline workflow and maintain consistency in service delivery. -Food and beverage inventory management, conducting regular audits and monitoring cost controls to optimize profitability while minimizing waste.-Handle guest inquiries, concerns, and complaints in a professional and prompt manner, resolving issues to maintain customer satisfaction and loyalty.-Foster strong relationships with suppliers and vendors, negotiating contracts and securing favorable pricing for seafood and beverage products.My tenure as a team manager at NRLC allowed me to develop strong leadership skills, cultivate a high-performance team, and contribute significantly to the overall success of the establishment.