Daniela Mihaleva Email & Phone Number

Sofia, Bg

Sofia, Bulgaria

• Key contributor for establishing Women@work Employee Resource Group ( ERG), HPQ Bulgaria, March FY12; Learning &Development ERG Officer• Key contributor for establishing the Young Employee Network ERG, HPQ Bulgaria, April 2013 • Consultant to the Women@ work ERG, HPE Barcelona, Dec 2019• Executive Sponsor and main driver for establishing the Young Employee Network ERG, HPE Romania, June 2020• Partnership with the Women Impact Network, HP Inc Bulgaria, as of March 2018.… Show more • Key contributor for establishing Women@work Employee Resource Group ( ERG), HPQ Bulgaria, March FY12; Learning &Development ERG Officer• Key contributor for establishing the Young Employee Network ERG, HPQ Bulgaria, April 2013 • Consultant to the Women@ work ERG, HPE Barcelona, Dec 2019• Executive Sponsor and main driver for establishing the Young Employee Network ERG, HPE Romania, June 2020• Partnership with the Women Impact Network, HP Inc Bulgaria, as of March 2018. DE&I Strategy consultancy ( customised DE&I initiatives design and implementation incl. )• Key note speaker to various DE& I events Show less

Sofia City, Bulgaria

A boutique company for tailor made solutions for development of both leadership capabilities and learning mindset. The company mission is to partner with business leaders, teams and organizations in reaching their next level of success, satisfaction, engagement and balance.

Bucharest, Romania

• Responsible for a cross-functional organization that lead accounts team sales strategy and planning ( SSP) activities, provide operation support to the countries’ SSP local teams and deliver strategic growth initiatives. Total managed HC = 50+ employees, based in Bucharest• Lead the virtual extended community of Global Sales employees based in Bucharest ( 200 + HC in total) and promote Bucharest as a center with high potential for further partnership with the business• Part of the… Show more • Responsible for a cross-functional organization that lead accounts team sales strategy and planning ( SSP) activities, provide operation support to the countries’ SSP local teams and deliver strategic growth initiatives. Total managed HC = 50+ employees, based in Bucharest• Lead the virtual extended community of Global Sales employees based in Bucharest ( 200 + HC in total) and promote Bucharest as a center with high potential for further partnership with the business• Part of the local HPE leaders' team that orchestrate the activities and development of the HPE site in Bucharest Show less

Bucharest, Romania

• People and operations management of 80 employees, based in 3 locations – Bucharest, Barcelona, and Bangalore• Manages EMEA orders in terms of both orders volume and $ tag in the area of Order Manage and Care ( OMC) covering all Direct and Indirect Routes to Market (both Value & Volume products for Enterprise Group)• L1 Partner Tool Support Manager for EMEA ( L1 cases management, live chat and phone support for all EMEA partners via Salesforce.com)• Employee Engagement and… Show more • People and operations management of 80 employees, based in 3 locations – Bucharest, Barcelona, and Bangalore• Manages EMEA orders in terms of both orders volume and $ tag in the area of Order Manage and Care ( OMC) covering all Direct and Indirect Routes to Market (both Value & Volume products for Enterprise Group)• L1 Partner Tool Support Manager for EMEA ( L1 cases management, live chat and phone support for all EMEA partners via Salesforce.com)• Employee Engagement and Development Lead for OMC EMEA, Coaching Program Lead for Sales Operations Bucharest Center Show less

Sofia, Bulgaria

Sofia, Bulgaria

• Manage Shared Services Center for customer faced services, telesales, and remote services delivered to external customers, internal customers and channel partners - 330+ employees• Implemented strategic projects in the following areas with EMEA scope: Reporting and Analytics, Process Management, Program and Project Management, Contract Management, Partner Account Management, Admin Support• Accountable for the Business Development of the managed Center; collaborates and negotiates with… Show more • Manage Shared Services Center for customer faced services, telesales, and remote services delivered to external customers, internal customers and channel partners - 330+ employees• Implemented strategic projects in the following areas with EMEA scope: Reporting and Analytics, Process Management, Program and Project Management, Contract Management, Partner Account Management, Admin Support• Accountable for the Business Development of the managed Center; collaborates and negotiates with senior business leaders to resolve highly complex issues• Oversees the design and/or implementation of programs with broad impact to employee development, talent management and retention Show less

Sofia, Bulgaria

• People and Operations management of 12 regional teams with 350 employees• Accountable for Billing & Credit Control and Collections activities related to 2.5 million fixed-line customers• Program Manager for Geneva and Siebel systems implementation within the Team• Program Manager for the Billing Back Office Transition and Transformation

Varna, Bulgaria

• Management of the Quality teams in Varna region, 15 employees• Accountable for Credit & Collections Management • Accountable for Customer Service Management • Program Manager for implementation and ongoing improvement of the Quality Service Assurance System• Accountable for Customer Satisfaction ( CSAT) Survey - reporting, root causes analysis, corrective action plan, on going improvement

Professional Certified Coach ( Pcc), Coaching

Mentor Coach Certification, Coaching, Mentor Coach

Mentor Coaching for an International Coaching Federation ( ICF) Credential consists of coaching and feedback in a collaborative.

Erickson Certified Professional Coach

Master Of Business Administration (M.B.A.)

Master, Telecommunications