Daniela Martin Email & Phone Number

Lopez Island, Wa, Us

• Onboarded 115+ employees and redesigned onboarding communications to enhance company branding, boost excitement, and streamline processes. Increased average onboarding survey response rate by 5% and consistently exceeded survey rating goals.• Established user auditing process with IT, achieving annual cost savings of ~$10,000 within one month. Received commendations from IT for effective communication strategy that enhanced employee engagement in audit process.• Produced monthly newsletter and spearheaded wellness initiatives, including a successful steps challenge that engaged participants to share experiences, showcased on LinkedIn to highlight the company’s commitment to employee well-being.

• Owned employee lifecycle (onboarding to offboarding) and people operations responsibilities (I-9s & wage notices, compliance documents, contractor payments, vendor management, policy creation, etc.)• Created monthly newsletters, coffee chats, celebrated birthdays and work anniversaries, and conducted team pulse surveys, fostering a delightful employee experience by keeping the team connected• Worked with Hiring Managers, Recruiters and interviewers across Engineering and Business teams to ensure structured interviews and a calibrated team for consistent, equitable hiring• Scheduled phone and virtual onsite interviews, ensuring a fantastic candidate experience by setting expectations with clear, responsive, and detailed communications• Owned talent operations by maintaining Greenhouse job postings, application and interview data, candidate processing, and training Talent team members on Greenhouse use, scheduling, and compliance• Documented and operationalized processes (job posting, coordination, hiring, onboarding) to align the team on usage of tools and better enable them to reference materials and collaborate

San Francisco Bay Area

• Managed relationship with vendors such as HackerRank; communicated updates to team and tracked major issues with Lever and HackerRank• Resolved +1,000 tickets using Atlassian JIRA - providing customer support for internal team members using Workday and Asana• Supported recruiting team by handling issues with tools, maintaining systems, and compliance• Managed several projects to improve processes including creating and updating team documentation

Mountain View, Ca

Google via Artech Information Systems• Reviewed user reports and escalated 80 high priority issues to appropriate teams for targeted products• Provided prompt and educational customer support to 300+ reviews per month, on average, resulting in a 230% increase in product rating• Assisted with on-boarding of beta group members using various products in multiple languages

Glendora, Ca

• Developed new and existing relationships by scheduling meetings, extending invitations, and designing and executing monthly email campaigns reaching over 400 people to increase referral partners• Managed agency social media accounts by creating and preparing posts and informational, animated videos• Followed up with English and Spanish-speaking clients, and translated reminders, letters, and informational materials• Planned and coordinated appreciation events for affinity groups to facilitate community outreach and helped implement the agency’s donation program for schools• Provided administrative support and instructed staff on use of new office and client text messaging system

Pleasanton, Ca

•Expanded community relations with downtown businesses by encouraging participation in events to bolster business development• Built relationships with business owners to enhance collaborations, connections, and promotional opportunities• Updated and centralized information about downtown businesses through database project to maximize access to local services and events, and cultivate customer and business interaction