Daniela Morgan Email & Phone Number

• Handles high volume inbound and outbound calls to Medicare and/or Medicaid health plan members to offer, explain, and schedule a free in-home health risk evaluation.• Schedules appointments and/or perform other customer service activity.• Maintains a professional and positive to clients, health plan members, and workforce. • Adheres to assigned shift times and maintain daily productivity requirements.• Follows departmental procedures when communicating with members.• Responds well to coaching and supervision.• Responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.

St Petersburg, Florida, United States

• Provided exceptional customer service and problem solving by responding to inbound and outbound calls, as well as emails.• Scheduled and pre-registered patients for exams and procedures with specialists and providers outside of the primary care physicians’ office.• Performed varied activities and moderately complex administrative, operational, and customer support assignments.• Gathered and communicated instructions to patients and referring providers.

St Petersburg, Florida, United States

• Assisted customers with new and existing accounts, website navigation, and account billing. •Processed loan payments and loan advances, cash transfers and wires. • Completed account related services for members over the phone. •Communicate information to a variety of non-technical and technical customers •Resolved customer inquiries.• Worked in a fast paced, high volume, changing environment.

Kaiserslautern, Rhineland-Palatinate, Germany

• Provided support and monitored new employee’s background investigations, made fingerprint appointments with the security office.• In-processed new employees, explaining job position and their benefits.• Entered employees into the benefits program and made changes when necessary.• Conducted workers compensation training to Managers and Supervisors. •Received monitored, processed and submitted all workers compensation claims. •Answered incoming phone calls and provided customer assistance.• Ordered office supplies and completed monthly inventory of stock.• Sent all payroll with supporting documents to DFAS for processing.