Daniela Morgan Email & Phone Number

• Handles high volume inbound and outbound calls to Medicare and/or Medicaid health plan members to offer, explain, and schedule a free in-home health risk evaluation.
• Schedules appointments and/or perform other customer service activity.
• Maintains a professional and positive to clients, health plan members, and workforce.
• Adheres to assigned shift times and maintain daily productivity requirements.
• Follows departmental procedures when communicating with members.
• Responds well to coaching and supervision.

St Petersburg, Florida, United States

• Provided exceptional customer service and problem solving by responding to inbound and outbound calls, as well as emails.
• Scheduled and pre-registered patients for exams and procedures with specialists and providers outside of the primary care physicians’ office.
• Performed varied activities and moderately complex administrative, operational, and customer support assignments.
• Gathered and communicated instructions to patients and referring providers.

St Petersburg, Florida, United States

• Assisted customers with new and existing accounts, website navigation, and account billing.
• Processed loan payments and loan advances, cash transfers and wires.
• Completed account related services for members over the phone.
• Communicate information to a variety of non-technical and technical customers
• Resolved customer inquiries.
• Worked in a fast paced, high volume, changing environment.

Kaiserslautern, Rhineland-Palatinate, Germany

• Provided support and monitored new employee’s background investigations, made fingerprint appointments with the security office.
• In-processed new employees, explaining job position and their benefits.
• Entered employees into the benefits program and made changes when necessary.
• Conducted workers compensation training to Managers and Supervisors.
• Received monitored, processed and submitted all workers compensation claims.
• Answered incoming phone calls and provided customer assistance.