Daniela Moura Email and Phone Number

• Setting objectives for the account receivable team that align with department goals• Monitoring processing of invoices• Ensuring timely collection of payments• Working closely with other finance managers in the team• Receiving, recording, and distributing packages and mail• Compiling budget data and maintains financial records as requested• Cash Flow tracking•Payables/Receivables Accounts routines.

• Customer Service, providing information about the hotel, available rooms, rates and amenities• Welcoming guests upon their arrival and assigning rooms accordingly• General administrative duties• Maintaining updated records of bookings and payments• Selling additional products and services, when appropriate.

• Working as a team helping very diverse co-workers and developing strong communication skills by interacting with customers and colleagues from different regions• Problem solving in busy and stressful situations – dealing with customer queries and complaints• Maintaining a clean and organized environment.

• Offering an outstanding customer experience• Assisting customers daily by taking, placing and delivering orders• Responsible for preparing dining rooms before opening and also responsible for cleaning up at the end of the day• Training the new staff

• Ability to work as part of a team and on own initiative• Responded to communication/queries and complaints from guests, travel agents and referral networks concerning reservations by mail, telephone or through a central reservation system• Created and maintained reservation records• Prepared letters of confirmation and promptly processed any cancellations and modifications• Learned the type of rooms, location, layout, rates and benefits across a range of hotel chains• Updated availability of all distribution channels like OTA and Web Booking Systems.

• Provided customer service and looked after inventory management including annual stock take• Demonstrated responsibility by handling their jewellery. Also, had to send them to the factory to fix and when back did a quality control of the job done before returning them to the customers• Helped in the reception taking calls and notes.