Daniela Munoz Email & Phone Number

Canada

Toronto, Ontario, Canada

- Providing exceptional customer service and professionally handling all inquiries, complaints orconcerns.- Educating and informing customers of benefits regarding each strain and marijuana product.- Dealt with customers complaints and questions in regards to product technicalities.- Meeting all KPI and sales goal targets established by the Store Manager on a daily andweekly basis- Assisting with supply restock, displaying merchandise and general housekeeping.-… Show more - Providing exceptional customer service and professionally handling all inquiries, complaints orconcerns.- Educating and informing customers of benefits regarding each strain and marijuana product.- Dealt with customers complaints and questions in regards to product technicalities.- Meeting all KPI and sales goal targets established by the Store Manager on a daily andweekly basis- Assisting with supply restock, displaying merchandise and general housekeeping.- Training new staff and ensuring they are fully knowledgeable to all store policy andprocedures. Show less

Toronto, Ontario, Canada

- Building customer relations through friendly conversation and assistance as required.- Utilizing scanners to check out products efficiently and manually inputting discounts asneeded.- Assisting customers with bagging in accordance with best practices to avoid items beingdamaged and carry- outs as per company guidelines.- Merchandising displays according to the Store Manager and the seasonal promotional flyer.- Supported other departments on tasks and to cover shifts… Show more - Building customer relations through friendly conversation and assistance as required.- Utilizing scanners to check out products efficiently and manually inputting discounts asneeded.- Assisting customers with bagging in accordance with best practices to avoid items beingdamaged and carry- outs as per company guidelines.- Merchandising displays according to the Store Manager and the seasonal promotional flyer.- Supported other departments on tasks and to cover shifts such as; Bread, Customer Service,Meat and Apothecary. Show less

Toronto, Ontario, Canada

- Manager on duty: ensuring all tasks are efficiently completed while maintaining goodfunctioning of store operations, and that personal/store goals are met by creating a motivatingwork environment.- Following administrative procedures and La Vie en Rose policies in regards to dailyoperations and store administration.- Created monthly, weekly, daily budget plans for the store from the yearly and quarterlybudgets provided by head office.- Effectively manage wage cost… Show more - Manager on duty: ensuring all tasks are efficiently completed while maintaining goodfunctioning of store operations, and that personal/store goals are met by creating a motivatingwork environment.- Following administrative procedures and La Vie en Rose policies in regards to dailyoperations and store administration.- Created monthly, weekly, daily budget plans for the store from the yearly and quarterlybudgets provided by head office.- Effectively manage wage cost through proper scheduling as per business needs andemployee performance.- Manage employee work relations and implement progressive disciplinary measures ifnecessary, such as dealing with absences, tardiness and development plans.- Analyzing results of weekly reports about the productivity and overall store performance andreporting back to superior.- Recruiting and training employees on sales techniques and product knowledge, identifyingpotential candidates for various positions/promotions.- Opening and closing procedures, ensured marketing was completed and set correctly as perhead office guide.- Manager on duty: completed web orders and collection transfers while ensuring all staff wasproductively selling to meet personal and store goals. Show less

Toronto, Ontario, Canada

- Opening and closing procedures, ensured marketing was completed and set correctly as per head office guide.- Manager on duty: completed web orders and collection transfers while ensuring all staff was productively selling to meet personal and goals.- Processed new collections and merchandised store to be appealing,and functional as per company planograms. - Dealt with customers complaints and questions in regards to product technicalities.- Efficiently cashed out customers… Show more - Opening and closing procedures, ensured marketing was completed and set correctly as per head office guide.- Manager on duty: completed web orders and collection transfers while ensuring all staff was productively selling to meet personal and goals.- Processed new collections and merchandised store to be appealing,and functional as per company planograms. - Dealt with customers complaints and questions in regards to product technicalities.- Efficiently cashed out customers while providing exceptional customer service. Show less

Toronto, On

• Supervising staff to ensure all tasks are completed and that customer service quality is at the Beavertail standard.• Counting opening and closing tills to ensure they are all balanced and correct.• Following opening and closing procedures; preparation and cleaning of store.• Taking orders and cashing out customers while enthusiastically describing food and drink specials.• Adding garnish to Beavertails, working the grill station as well as serving gelato and beverages.•… Show more • Supervising staff to ensure all tasks are completed and that customer service quality is at the Beavertail standard.• Counting opening and closing tills to ensure they are all balanced and correct.• Following opening and closing procedures; preparation and cleaning of store.• Taking orders and cashing out customers while enthusiastically describing food and drink specials.• Adding garnish to Beavertails, working the grill station as well as serving gelato and beverages.• Dealing with refunds and customer complaints. Show less

Toronto, On

• Lead the sales floor to ensure quality service and consistently achieve personal and store goal.• Supervising staff to ensure Bench store standards were upkept.• Opening and closing the store, completing office duties and visual changes.• Processed shipments and stocked merchandice in an efficient manner

Toronto, On

• Efficiently cashing out and dealing with returns/exchanges while providing exceptional customer service.• Built rapport with customers through questions and effective listening skills to up sell product.• Collaborating with managers, and team members to complete tasks and achieve sale goals.• Merchandising product and ensuring all signage is to company's guidelines.• Marking down clearance items and guaranteeing all items on sale floor are priced correctly.

Toronto, On

• Manager on duty: processed special orders and customer inquiries and complaints; provided exceptional and responsive customer service while achieving sales goals.• Trained and supervised sales associates, delegating tasks and budgets.• Led store visual, merchandising tasks and ensured promotional signage was set as communicated by head office.• Opened and closed store following company policy and guidelines.• Achieved "top 10" salesperson rank during March 2016.

Toronto, On

• Greeting and serving customers while providing remarkable outstanding service.• Packaging, stocking, dating bakery goods and maintaining area cleanliness following company guidelines.• Team player working to achieve sales goals in a fast-paced environment.

Canadian National Exhibition

Greeted, entertained and monitored customers playing while providing exceptional customer service. Handled cash transactions. Oversaw daily cash sales of $1,000 - $3,000.Followed opening and closing procedures of the booth.Performed inventory and stocked game prizes as per business needs.

Greeted customers, collected orders and provided excellent customer service. Operated POS cash register, accepted payments via cash, debit and credit cards.Cleaned and maintained various areas (front of the house, dining area, beverage station, washroom) including mopping floors and emptying trash.