Daniela Munteanu

Daniela Munteanu Email and Phone Number

Customer Support Specialist @ TELUS Digital
Bucharest, Romania
Daniela Munteanu's Location
Bucharest, Romania, Romania
Daniela Munteanu's Contact Details

Daniela Munteanu personal email

About Daniela Munteanu

Strong sales and organizational skills. Great ability of changing negative experiences into positive ones. Able to easily connect and anticipate customers needs, focusing on every little detail. Motivating the technical team in order to achieve their best potential and working as a team player alongside my colleagues to achieve common goals and targets.

Daniela Munteanu's Current Company Details
TELUS Digital

Telus Digital

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Customer Support Specialist
Bucharest, Romania
Website:
telus.com
Employees:
35841
Daniela Munteanu Work Experience Details
  • Telus Digital
    Customer Support Specialist
    Telus Digital
    Bucharest, Romania
  • Tritech Group Srl
    Product Brand Manager
    Tritech Group Srl Jan 2021 - Present
    Constanţa, Romania
    Managing the BFT (automatic systems for residential and industrial gates, barriers )and Portalp (automatic sliding and swinging doors for residential and industrial use) network among resellers , installers and end users. Increasing the clients portfolio through market research and maintaining a continuous communication with the existing customers. Developing new and exciting incentives based on previous sales and various contests in order to maintain and reward our partners in business. Actively participating into live seminaries in order to offer customer and technical support, share ideas etcInitiating the approach, submitting the technical and commercial offer, follow up, closing deals and following the process to ensure delivery date is respected, as per contract. Performing basic accounting, -invoices, contracts, etc Centralizing data for different files.
  • Royal Caribbean Cruises, Ltd.
    Loyalty Ambassador
    Royal Caribbean Cruises, Ltd. Sep 2015 - Jan 2021
    United States
    Running and representing the Crown & Anchor Society, company’s loyalty system onboard :- Assisting Top Cruisers at all times by following the Gold & Anchor standards andensuring maximum guests satisfaction at all times- Promoting company’s ships and new itineraries to ensure guests loyalty- Promoting and selling RCI Visa Credit Card, direct contribution in company’s revenueMaking sure all the amenities & perks are correctly delivered and on time, by workingclose with all the other divisions: F&B and Housekeeping, mostly- Organizing and hosting Top Cruisers events: rsvp cards, invites, sending the expectednumbers to F&B and HK, hosting the events on stage, being part of the Formal Nightsand Captain’s events, hosting dinners with Top Cruisers, ship tours for the Top Cruisers,luncheons etc- Mingle in Lounges to ensure a personal follow up with our Top Cruisers- Placing orders according to the up-coming reports to make sure there is a good stock ofC&A items onboard- Using creativity, empowerment and accountability in order to solve issues- Working individually but also as a team player, by supporting the Guest Services team atbusy times
  • Royal Caribbean Cruises, Ltd.
    Guest Services Officer
    Royal Caribbean Cruises, Ltd. Nov 2014 - Sep 2015
    United States
    Assisting guests at all time in any concern following the Gold Anchor Standards:- Assisting all the guests at all times, providing excellent service- Follow up with the guests and guests needs at all times- Using cash float and different currencies- Have knowledge about all the ship activities- Working as a team member of the Guest Services Division
  • Comdata Spa
    Call Center Operator
    Comdata Spa Sep 2012 - Sep 2014
    Backoffice and call center support for Vodafone Italy- managing VIP and companies accounts
  • Hervis Sports & Fashion Romania
    Assistant Manager
    Hervis Sports & Fashion Romania Aug 2011 - Aug 2012
    Multinational Retail company that promotes sports fashion and fitness products. - reporting to Store Manager- creating schedule for the team, tracking target achievement- performing inventory of products and checking availability of product range.- Performing primary accounting
  • Byaplant Med
    Sales Manager
    Byaplant Med Jul 2010 - Jul 2011

Daniela Munteanu Skills

Call Centers Herbal Tourism Sales Accounting Computers Ip Business Planning Customer Service Team Leadership Telecommunications Management Employee Training Training Team Management

Daniela Munteanu Education Details

Frequently Asked Questions about Daniela Munteanu

What company does Daniela Munteanu work for?

Daniela Munteanu works for Telus Digital

What is Daniela Munteanu's role at the current company?

Daniela Munteanu's current role is Customer Support Specialist.

What is Daniela Munteanu's email address?

Daniela Munteanu's email address is ca****@****hoo.com

What schools did Daniela Munteanu attend?

Daniela Munteanu attended Universitatea „ovidius” Din Constanța, Universitatea „ovidius” Din Constanța.

What skills is Daniela Munteanu known for?

Daniela Munteanu has skills like Call Centers, Herbal, Tourism, Sales, Accounting, Computers, Ip, Business Planning, Customer Service, Team Leadership, Telecommunications, Management.

Who are Daniela Munteanu's colleagues?

Daniela Munteanu's colleagues are Dildeep Mand, Prakash Timsina, Rowena Talan, Aldon Dsouza, Cash Jonny, Sebastien Louis, Okan Öz.

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