Client: Bayer Latam• Responsible for coordinating the systems support team in Latin America, acting as a point of contact between suppliers and clients to ensure an efficient flow of communication and problem resolution.• Complete incident management, from registration to resolution, ensuring compliance with established service level agreements (SLAs).

Allocated to Bayer -Responsible for systems support in Latin America, acting as a point of contact between suppliers and customers to ensure an efficient flow of communication and problem resolution.Complete incident management, from registration to resolution, ensuring compliance with established service level agreements (SLAs).Performing request management, analyzing and responding to customer requests within the stipulated deadlines.Actively participating in change management, coordinating and implementing changes to the system in line with the client's needs and requirements.Supporting the support team's internal processes, offering technical support, guidance and training, ensuring efficiency and productivity.Mapping the client's internal processes, seeking a complete understanding of their needs and requirements in order to properly align the support team's activities.Using the Service Now platform to efficiently manage support processes, ensuring traceability and proper documentation of the activities carried out.

• .Net ;• MVP Architecture (Model-View-Presenter);• Asp.Net Core Web Api;• SQL Server;• Incident Management, Problem Management, Knowledge Management;• Small Improvements Management;• ServiceNow

- Scoping meetings;- Survey of functional and technical requirements;- Data modeling;- Asp.Net Web Forms application support;- .Net application support;- Azure;- GIT;

Data Analytics - assigned to J&J - Data extraction through WSP from Nielsen databases; - Harmonization of Nielsen Data through ETL; - Ad-hoc data extraction using SQL queries in Amazon Redshift and MS SQL Server; - Routines for inserting, updating and deleting data;- Maintenance and improvement of LATAM market share reports based on Tableau; - Running reports for local marketing teams;Web development- Creation of interfaces for pharmaceutical products;- Development in HTML, CSS3 and JS; - Supporting the development of internal systems using Angular JS; - Experience in database administration and organization (DBA).

Production of promotional material for companies in the "Pharmaceutical" sector using HTML5, CSS3 and Java Script plugins (jQuery);

- Inbound Marketing planning for lead generation;- Development of the strategy for capturing leads;- Definition of personas;- Planning e-books;- Purchase Journey planning and marketing automation;- Management, relationship and nurturing of the lead base;- Planning a calendar of posts;- Writing for social networks and blog posts;- SEO-focused text production;- Copywriting;- Use of the RD Station platform.

Communications analyst responsible for publicizing the university in Baixada Santista and the North and South Coasts. Support for the Press Office and TV Ilha do Sol.