• Creates collateral data analysis for $8 billion in assets by developing monthly reports that catch inconsistencies within the system and addresses it in an appropriate time frame. This accomplishes a reduction of 21% less exceptions in reporting. • Reviews re-performing loans (RPLs) from inception until liquidation to identify and monitor issues, implementing changes until resolved thus increasing the profit margin on the loan. This includes issuing reports identifying risk, material issues, and/or resolutions. • Develops centralized reporting tracker to efficiently analyze updates from property damage, claim & insurance reports. It allows to prioritize the most urgent asset on a weekly basis based on damage amount, type and status.• Within 2 months, generated approximately 25% in savings on our custodian fees by spear-heading clean-up project to liquidate thousands of inactive loans that continuously report on our shelf by executing review system of liquidated loans based on custodian reports active data.

• Execute operational tasks, such as ordering currency to maintain adequate supply, prepare teller work schedules, daily maintenance of vault and training new employees. • Conduct mid-sessions, approve wires, prepare team members for BCR audit, issue control online tasks and maintain security control online as an active service manager for a quarter.• Reduce internal risk by improving all risk performance records and quality of sale report card metrics with zero over-the-counter losses in 2016 and YTD 2017. • Responsible for managing the direction of work for several direct reports and are involved in the day-to- day operations of the teller line.

• Responsible for a variety of tasks including providing excellent customer service, processing account transactions effectively, helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud, and sharing the benefit our customers may receive when meeting with a banker, when appropriate.• Oversaw ATM balances, refilled cash as needed and ensured system was in good working order.• Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions. • Exceeded quotas and earned “Top Seller” for two consecutive quarters.