Daniela Penescu Email & Phone Number

-Coordinate implementation of new projects in sales department: offers and campaigns, retention, collection, sales saving , loyalty processes.- Analyse business needs, evaluate new products to be launch according with IT system possibilities, realise documentation for IT team, check business cases and/or bugs in order to validate "GO" phase, define reports list needed for business evaluation, prepare internal working procedure, train the end users.- Manage resources in accordance with… Show more -Coordinate implementation of new projects in sales department: offers and campaigns, retention, collection, sales saving , loyalty processes.- Analyse business needs, evaluate new products to be launch according with IT system possibilities, realise documentation for IT team, check business cases and/or bugs in order to validate "GO" phase, define reports list needed for business evaluation, prepare internal working procedure, train the end users.- Manage resources in accordance with project schedule, assists in enforcement of project deadlines and schedules- Coordinate Sales Support team: reporting, commissioning, motivation campaigns, administrativ and logistic issues.-Coordinate training programs for all sales units: training needs analise, training curricula and hand-out creative process, training scheduling for all country within budget, evaluation and follow-up. Show less

- Recruite and select members of my team, training them on products and sales techniques, coordinate and control their activity in order to obtain requested results- Identify, qualify and visit prospects in order to increase client's portfolio.

- Analyse and solve Top Spender Client's complains, follow and evaluate corrective measures implementation;- Analyse and convince Top Spender Customers to choose service package that best suits their calling needs;- Support new agents in Top Spender Team, offering training on the job;- Oversee performance indicators and support activity of the team, when needed to replace Team Leader;- Responsible for generating new sales for additional services and products.

Managing Communication And Human Resources

Philosophy