Mihai S Email & Phone Number

Bucharest, Romania

Bucharest

– Manage the Training and Onboarding team for the Centralized ASP (Authorized Service Provider);– Oversee and approve the ASP Pricing structure;– Review trends and buying patterns – identify any pricing anomalies or unusual buying behaviors – and generate relevant reports;– Identify the strengths and weaknesses of ASP processes and continually improve the partnership/relationship between Central and Country ASP teams; – Supervise the implementation and maintenance of a new Cost Estimator Tool;– Deliver documentation for the ASP program operating processes and procedures, both internally and externally;– Conduct feedback sessions and performance evaluation;– Involve the Team in proactive projects and motivate innovation and growth; – Handle the process transfer to a new team in Bulgaria.Accomplishments:• Successfully built, in a very short timeframe, the newly deployed team in Bucharest;• Created a strong cohesion within the team, locally and abroad, which lead to outstanding results and zero attrition;• Project manager for moving the Consumables distribution from Xerox Direct to Indirect 2 Tier Pan-European Distributor.

București, România

⎯ Managed the Direct Sales Team covering Russian, German and French-speaking countries and the technical support for Germany;⎯ Oversee the build-up of the Inside Sales team in Bucharest;⎯ Increased staff performance and morale through training and supervising the team in the areas of quality, productivity and compliance;⎯ Maintained the forecasts, communications, and performance tracking;⎯ Actively managed a portfolio of accounts within the Air Transport Industry for the France GEO acting as single point of contact for the customer, focused on building satisfaction, loyalty and retention;⎯ Achieved strategic, financial and customer objectives, covering communications and planned transitions;⎯ Determined and drove the business planning and strategic execution, managed revenue and profit growth.Accomplishments: • Built a talented workforce through recruitment, training, and coaching within a multicultural environment;• Achieved 94% of the sales target in the first year of activity.

Bucharest

- Planning AdWords campaign;- Market study and competitors research;- Facebook and Twitter posting campaigns;- The main tool used: Google AdWords.

Bucharest, Romania

- Server and complex computing solution architect, dedicated to HP’s Alcatel account;- Maintain Team's SharePoint;- Moderate the calls with the Client, the Sales Team and the Backup Support Team. Main topics were related to metrics, share best practices, training, feedback and SharePoint updates;- Provide dedicated pricing support for the France Sales Team;- Process the requests for price analysis in accordance with standard or customized guidelines;- Prepare the documentation to optimize the operational process (guidelines, presentations);- The main tools used: SalesForce, Watson, Eclipse, Siebel.* Contractor for Hewlett Packard

Bucharest, Romania

- Order processing for major accounts;- Draft legal documents, billing and additional changes to the accounts;- Act as point of contact between Sales Team and End Customer; - Preparation of the back-office transfer - major accounts team - in Ploiesti: documentation, training and support;- Assisted technical support for the voice and data services dedicated to individual subscribers and corporate customers;- ISP troubleshooting for mobile equipment;- Preparation of support and share best practice documentation;- The main tools used: CRM, Excel, PowerPoint.

Bucharest, Romania

- Configure customized computing systems and tailored software;- Detail the products portfolio and keep up with trends and novelties;- Prepare documentation and delivery;- Train newcomers;- The main tool used: CRM.

Intercultural Communication, Social Sciences

Scholarship, Faculté de Lettres - Université de Fribourg, Switzerland, chair of Communication and Anthropology.

Intercultural Communication, Social Sciences

Department Chair UNESCO for Intercultural and Interreligious Studies

Orthodox Theology, Theology/Theological Studies