● Responded to incoming calls from our customers on issues related to benefit eligibilityquestions and prescriptions.● Guide and educate callers on their prescription benefits, use of plan, formulary,premiums, and status of orders and claims or inquiries.● Ask appropriate questions and listen actively while documenting required information incomputer systems.● Identify issues and communicate solutions and steps to customers, pharmacies, andphysicians with prescription orders and reorders.

● Referred unresolved customer grievances to designated departments for furtherinvestigation.● Updated records with all interactions and customer transactions.● Read and interpreted Medicare plans.● Updated files daily and kept records organized.● Identified necessary changes, examining letters, applications, and related documents todetermine requirements and effects.● Answered customers' questions about services, prices, and terms per Medicare coverageplans.● Completed inquiries and followed up with customers to share findings and offersolutions.● Determined and authorized appropriate amounts of program assistance based on specificapplicants' information.● Answered applicants' questions about benefits and claim procedures.● Collaborated with team members to meet daily demands and handle challenging projects.

● Helped improve sales operations with feedback from customers and personalobservations on methods for better capitalizing on sales opportunities.● Boosted sales consistently, building attractive displays and effectively merchandisingproducts.● Created memorable customer experiences by offering personalized sales support.● Captured sales through effective product demonstrations and persuasive communicationskills to overcome objections.● Satisfied customers through efficient payment processing.● Answered customers' questions about products, prices, and availability.● Estimated and quoted prices, credit or contract terms, and available dates.● Calculated complete costs of vacation packages and accommodations for customers,including taxes and tariffs by location.● Boosted sales of vacation packages by staying on top of offerings of the highest-sellingvacation packages.● Recommended merchandise to suit customer budget and preferences.● Verified sales prices and processed credit payments to complete sales.