- Lead Go-to-Market activities for new solutions within Skywise, driving product launches and ensuring successful market penetration- Develop and execute marketing strategies to enhance brand awareness and promote the value proposition of Skywise solutions - Collaborate cross-functionally with sales, product development, and other teams to align marketing initiatives with business objectives- Engage directly with Airline customers & Partners to comprehensively understand their needs and preferences, strategically aligning them with our portfolio

- Led the definition & implementation of a new Customer Experience process and digital tool, aiming to enhance operational excellence - Leveraged big data analytics to analyse customer feedback, facilitating the identification of key trends and areas for improvement. Subsequently, developed comprehensive action plans to address identified issues and drive improvement initiatives - Develop comprehensive action plans and ensure the seamless execution through meticulous follow-up and monitoring- Leveraged strong project management skills to coordinate cross-functional teams and stakeholders, ensuring seamless execution and impactful outcomes to enhance customer experience

- Successful launch of SmartForce, a new brand for digital solutions- Developed comprehensive marketing materials for the entire portfolio of digital solutions, ensuring consistency, effectiveness, and alignment with business objectives- Managed various internal & external communication projects, incl. overseeing the presence at high-profile events such as Air Shows

Gained hands-on experience in various department areas, contributing to the growth and development of the department through active involvement in communication, Strategy, business case creation and product marketing initiatives

- Coordinated and crafted both internal and external communications, enhancing company transparency and strengthening brand engagement- Organized monthly social events for employees, fostering community and enhancing company culture - Contributed to company-wide reorganization efforts, supporting structural changes - Assisted in the review of applications and supported management in the selection process, helping to identify top candidates and streamline recruitment efforts

- Mentored and trained 15+ new team members, enhancing team efficiency and cohesion by developing their skills and understanding of service protocols- Developed comprehensive guidelines for managing various types of inquiries, standardizing responses and improving operational consistency- Led coordination of e-Commerce operations by managing business partner relationships, validating promotional activities, and analyzing customer feedback to refine service offerings- Delivered multilingual customer support in English, Spanish, and German, ensuring effective communication and high satisfaction levels across diverse customer bases