Daniela Torres Email & Phone Number

State Of São Paulo, Brazil

Barueri, São Paulo, Brasil

Nova Jersey, Estados Unidos

São Paulo, Brasil

• Working in people management, as well as admission, dismissal, training and development of high performance team, monitoring and directing activities, to contribute to an objective work aligned with the business.
• Responsible for managing the customer portfolio, coordinating the orders, delivery dates and time needed for products’ manufacturing/formulation;
• Interface with other operational areas to address critical issues related to products and deliveries, through daily meetings with operations leaders, including customer service, pcp, warehouse, logistics, quality.
• Administration of requests made via Salesforce CRM, monitoring the opening and closing of cases and ensuring timely response to customer demands or other areas, intervening as necessary;
• Complaint management, from opening to closing, questioning and requesting support from the quality assurance area when necessary, and promoting meetings to reach consensus among the parties involved;
• Participation in projects (scrum methodology) to improve the Salesforce tool, providing operational support to analysts, commercial team for customer service;

São Paulo, Brasil

• Working in people management, conducting individual meetings, time control, vacations, admission, dismissal, monitoring and directing activities, to contribute to an objective work aligned with the business strategy;
• Responsible for maintaining regular contact with key account customers, meeting their demands by e-mail, phone and scheduled meetings.
• Management and follow-up of deliveries and returns, ensuring customer satisfaction and quick resolution of problems;
• Active participation in weekly meetings with large customers such as Amazon, Mercado Envios, Mercado Libre and Shopee, to monitor SLA compliance, understand their concerns and resolve issues such as refunds due to.
• Preparation of management reports and monitoring of KPIs, presenting results to the executive board to support strategic decision-making. Using dashboards, power BI and PPT presentations.Main clients: Mercado Libre.

• Responsible for planning strategies and managing guidelines to promote a quality, customized and personalized service to the customer, focusing on their retention, experience and success;
• Management of e-commerce, logistics and return operations (reverse logistics), ensuring compliance in all processes;
• Management and control of the inventory accuracy, registering products and ensuring the correct supply of products;
• Administration and monitoring of orders, performing direct interface with suppliers and carriers, to ensure that all processes are executed according to the established guidelines and delivered with quality to the end.
• Constant participation in fairs related to the business branch in search of new partnerships;
• Collaboration in the planning of campaigns and online and offline commercial actions focused on the commercialization of new business, performing social media management;

Santana De Parnaíba E Osasco

• Responsible for people management, monitoring and directing activities, to ensure that all processes are executed in accordance with the standards, policies and guidelines established by the company;
• Management and control of the inventory accuracy, ensuring the correct supply of products;
• Issuance of outgoing invoices, administrative routines, management of documents and files relevant to the sector;
• Control of accounts payable and accounts receivable, performing direct interface with financial institutions whenever necessary;
• Receipt and shipment of materials;
• Management of service providers, in order to ensure compliance in processes and excellence in all operations carried out;

• Responsible for administrative management, document management and archives in general. Main results: (1) Significant improvement in the monitoring of care provided, resulting in a substantial increase in patient.

São Paulo E Região, Brasil

• Responsible for team management, performing activities of medium to high complexity, involving planning, programming of stages, evaluation and selection of techniques, methods and work criteria;
• Management of large accounts (key account), promoting a quality, customized and personalized service to the customer, focusing on their retention, experience and success;
• Processes analysis and mapping, failure analysis and elaboration of corrective actions, to contribute to the continuous improvement of operational flows relevant to the sector;
• New business development with large customers through the development of customized plans according to the demand and profile presented;
• Active participation in product registration processes;
• Management and follow-up of orders in all its stages, in addition to monitoring the entire process of returning purchases and reverse logistics;

Barueri - SP

São Paulo E Região, Brasil

• Management and control of the accuracy of inventories, ensuring the correct supply of products;
• Purchase of materials and equipment, performing price analysis, market analysis, relationship and development of new suppliers, as well as conducting strategic negotiations regarding values, terms and payment terms.
• Management and revenue forecastingflow according to commercial strategy;
• Export to Latin America, as well as control and follow-up of documentation, suppliers, freight forwarders, brokers and delivery of goods;
• Supervision of physical and rotating inventory, as well as participation in the counting, labeling and checking process;
• Responsible for Supply Chain Management – SCM and sales administration, focusing on national purchases, exports and imports, receiving, shipping, replenishment of materials, reverse logistics, picking, storage and.

São Paulo E Região, Brasil

• Responsible for the management, planning and control of production, performing all the analysis of the production capacity;
• People management, monitoring and directing activities;
• Analysis and mapping of processes, analysis of new market trends and competition, in order to contribute to the development of new products;
• Follow-up of the entire creation process of the pieces until the final product with cost and sales price, for launch in events such as D.A.D 2005 and Christmas 2005;
• Research, establishing contact and negotiating with suppliers in accordance with the company requirements and needs, in order to ensure advantageous conditions and strategic partnerships for the supply of goods and.
• Preparation of management reports, monitoring of KPIs and presentation of results to support decision making.

São Paulo E Região, Brasil

Master Of Business Administration - Mba, Strategic Business Management

Graduate Degree, Business Administration And Foreign Trade

Bachelor’S Degree, Tourism