▪ Performed receptionist duties.▪ Organised the office and assisted associates to optimise processes.▪ Sorted and distributed communications in a timely manner.▪ Monitored level of supplies and handled shortages.▪ Created and updated records ensuring accuracy and validity ofinformation.

▪ Received and on-boarded Guests with high service-orientation.▪ Updated internal system with Guest details andpreferences.▪ Managed Guests check-out and feedback, aiming to retain themfor next visit.▪ Dealt with advanced reservations, bookings and specialrequirements.

▪ Received in-bound customer’s calls with the right service and etiquette.▪ Built rapport, managed & maintained Guest’s relationships.▪ Managed End to End work related events.▪ Handled all inquiries related to venue’s product offerings andensured positive and memorable Guest experience.

▪ Prepared marketing blogs and looked after social media marketing.▪ Uploaded product information to e-commerce websites.▪ Provided support for marketing events and exhibitions displays.▪ Helped with the company branding including business cards,letter heads, etc.▪ Assisted in preparation of printed material, writing copy,proofreading, regular newsletter, as well as editing and liaising with designers.