Daniela Williams Email & Phone Number

Ontario, Canada

Specialist in Recalls and Service Campaigns: Oversees and adjusts safety/ service / action recall claims, ensuring compliance with safety standards and regulatory requirements.

August 2016 – Aug 2019 Plan, monitor and manage electrical projects and ensure they are completed within deadlineSchedule and dispatch technicians for service calls, inspections surveys and projectsLiaison/ Coordinate sublet service with other service providersEnsure all insurances, clearances, trainings are up to code with Internally and with subcontractors

Mississauga

Handle high volume calls from customers and technicians in both English and FrenchDispatch/coordinate service calls as they are received (generally same day service)Maintain dispatch call board throughout the day/ schedule serviceCall customers for ETA updates of technician arrival (for service calls)Schedule maintenance appointments for customersOpen and close work orders and sublet purchase orders for technicians and customersCoordinate sublet service with other service providersDaily tracking of technicians attendance, hours and locations. (Over 100 technicians)Coordinate special projects; Installations, Pre delivery Inspections, quoted jobs etc...Monthly meeting with service managers (Central & Eastern Ontario)Forecast on call technicians (after hours service, in House technicians)De-escalations, investigating claimsBack up for Quebec and Montreal branches during emergency situationsRequest purchase orders from multiple customers to process invoices for paymentRun open work order reports and follow up with technician and customersProcessing technician overtime sheets & Updating technician vacation trackerAssist with western team (Dispatch nationwide, following up with customers and techs) Liaison with sales team and both rental and parts departments

Project Management

French Studies