Daniela Amaya López Email & Phone Number

Bogotá, Bogota, CO

Colombia

• Responsible of:
• Coordinating and leading projects for clients in the Americas, ensuring timely and successful delivery of technological solutions.
• Collaborating closely with multidisciplinary teams to ensure alignment of objectives and efficient project execution.
• Overseeing the project lifecycle from conception to delivery, ensuring efficiency, quality, and customer satisfaction in the implementation of the AwareX SaaS platform.Achievements:
• Redefined project management processes, aiding in the reduction of delivery timelines and contributing to AwareX's reputation as a provider of efficient solutions.
• Played a key role in improving the proactive customer feedback system, enhancing service perception, and contributing to a 20% increase in additional sales opportunities and customer retention.

Colombia - Spain - Mexico

• Responsible of:
• Support the management of Enterprise projects focused on new business and customer loyalty, collaborating with different teams, especially with development and sales, and identify process improvement opportunities to.
• Support with the implementation of strategies and goal-setting using OKRs to achieve the Company´s key objectives and results.
• Perform data analysis and present reports identifying trends, improve opportunities, and facilitate decision-making.Achievements:
• Carried out different data analyses, allowing the improvement of key areas of the company, resulting in a positive impact on customers and contributing to an increase in the company's ARR.
• Improved product value in Enterprise accounts and support ticket response by 23%, providing better visibility, reducing delivery time, and generating customer satisfaction.

Bogotá, Colombia

• Responsible of:
• Organize projects including planning & control, to improved resource allocation, as well as risk management through effective communication and mitigation plans, applying agile methodologies, helping with adaptability.
• Manage different teams to ensure the implementation of agile methodologies, completion and execution of assigned tasks, problem-solving, and effective communication.Achievements:
• Reorganizing internal projects and commercial commitments, optimizing processes, implementing agile methodologies, and analyzing data, the task distribution was improved, and a clear roadmap was provided, this led to.

Bogotá, Distrito Capital, Colombia

• Responsible of:
• Manage and develop the new Transformation Department though process mapping, continuous improvement, automation, project management and R+D+i.
• Design and manage the different KPI´s of processes and projects which help to generate timely actions plans.
• Develop and implement Compliance and risk matrix for different Clients.Achievements:
• Using agile mythologies I redesign and optimize Company’s operative processes, focus on continues improvement following the steps of PDCA cycle, with what I help the Company reducing operating times by 22%.
• I was the project manager who helped to developed, implemented, and trained on the new technological tool that automated the consultation process for conflicts of interest under the Scrum methodology, achieving a time.

Santiago Province, Chile

• Responsible of:
• Guarantee the stages and integration of the logistics and marketing operations of a new line of product.
• Design the action plans required to achieve the strategic and operational goals of the different product of the Company.
• Design the targeted marketing plan, to achieve and hold national and international clients based on a data analysis study.Achievements:
• I led the design and implementation of the action plans design by type of client, country and time of year of a new line of product, improving logistics processes, optimizing times and costs by 11% and increasing.
• I led a team in which we design the communication strategies for the campaign of a new line of product in which the client portfolio increased by 7% in the first 6 months of implementation also increasing sales and the.

Bogotá, Distrito Capital, Colombia

• Responsible of:
• Develop and manage projects focused on the new business plan and customer loyalty.
• Manage, supervise, and improve the operation of the logistic processes and its operational indicators (KPI's) for its measurement, control and improvement.
• Manage and assure best practices with the loyalty client portfolio, creating timely action plans based on the operational Company data analysis.Achievements:
• I improve the logistics processes (picking, packing and last mile), increasing the achievement of processes goals, reaching an optimal inventory level and helping reducing the operational costs of the company.
• I made the analysis of the operative company's information of the loyalty client, improving marketing communication campaigns, making them more effective, and increasing the company's client portfolio by 5% in the.

Bogotá D.C. Area, Colombia

• Responsible of:
• Design the process management system for logistics operations processes for its implementation, control (KPI's) and continuous improvement.
• Train and follow the operational processes of the company.Achievements:
• I led an administrative burden study, in which I defined and designed the internal processes of the company, improving the distribution of tasks and generating the optimization of workloads and times increasing the.

Bogotá D.C. Area, Colombia

• Responsible for the standardization and optimization of the buying process, management of resources and KPIs indicators.
• Optimization of the buying process in which times and operation costs were reduced by 32%.

Bogotá D.C. Area, Colombia

• Responsible for the budget to buy the raw material of a new line of products.
• Build-up the services portfolio, suppliers payment management and clients acquisition.

Intensive And Updated Program Of Foreign Trade, International Business/International Trade

Master In High Business Management, Master Of Business Administration

Logistic Management Expert Title, Logistics Management

Profesional Degree, Industrial Engineering