• Design and implement strategies to enhance customer experience, including the development of efficient processes and the implementation of innovative solutions.• Supervise and lead customer support teams, ensuring they are well-trained and motivated to provide exceptional service.• Address customer requirements and complaints effectively, seeking solutions that satisfy both customers and the company.• Analyze data and indicators to assess internal team compliance and customer… Show more • Design and implement strategies to enhance customer experience, including the development of efficient processes and the implementation of innovative solutions.• Supervise and lead customer support teams, ensuring they are well-trained and motivated to provide exceptional service.• Address customer requirements and complaints effectively, seeking solutions that satisfy both customers and the company.• Analyze data and indicators to assess internal team compliance and customer satisfaction, identifying areas for improvement and opportunities.• Collaborate with other company areas such as sales, marketing, and developers to ensure an effective customer experience.• Develop policies and procedures for the customer support team, ensuring consistency in service delivery.• Provide ongoing training to customers (leader of the Onboarding process) to enhance their skills and knowledge of our products and services.• Lead projects related to improving the customer experience and operational efficiency of the support team.• Manage projects that ensure retention of existing end customers (leader of the Engagement process).• Collect, analyze, and act on customer feedback to make continuous improvements to the company's products and services. Show less

• Planning, executing, and delivering best project manager practices for existing andnon-existing projects.• Collaborate with other company areas and cross-functional teams such as sales,marketing, and developers to ensure an eWective customer experience.• Leader of change management processes to ensure that internal and externalstakeholders adopt new processes or technologies.• Assign tasks and responsibilities to team members.• Jira Project Management, Microsoft… Show more • Planning, executing, and delivering best project manager practices for existing andnon-existing projects.• Collaborate with other company areas and cross-functional teams such as sales,marketing, and developers to ensure an eWective customer experience.• Leader of change management processes to ensure that internal and externalstakeholders adopt new processes or technologies.• Assign tasks and responsibilities to team members.• Jira Project Management, Microsoft Project, Monday and ClickUp tools.• Coordinate team activities to ensure efficient project execution.• Maintain clear and constant communication with all team members andstakeholders.• Report on project progress and address any issues or changes in the plan• Continuously monitor project progress against the original plan.• Implement adjustments as necessary to keep the project on track.• Manage relationships with clients, the project team, and other involved parties.• Monitoring product metrics and KPIs, analyzing trends, and suggestingimprovements as necessary• Document lessons learned and provide final reports.• Improving and implementing new policies, procedures, and best practices• Leader of process improvement, project management, roadmaps and Gantt. Show less