• Leading a team with specialised roles in Client Service, CDD, QC, and Regulatory functions, acting in a cohesive manner to ensure a comprehensive and high quality approach to the E2E process.• Overseeing and directing the implementation of KYC/AML refresh strategies and processes for corporate clients, ensuring regulatory compliance and effective risk mitigation.• Collaborating closely with cross-functional teams to develop and execute innovative solutions that enhance operational… Show more • Leading a team with specialised roles in Client Service, CDD, QC, and Regulatory functions, acting in a cohesive manner to ensure a comprehensive and high quality approach to the E2E process.• Overseeing and directing the implementation of KYC/AML refresh strategies and processes for corporate clients, ensuring regulatory compliance and effective risk mitigation.• Collaborating closely with cross-functional teams to develop and execute innovative solutions that enhance operational efficiency and customer experience throughout the E2E process.• Driving excellence in data management and compliance quality, using advanced technologies and analytical tools to continuously improve our standards and practices.• Fostering a proactive and collaborative compliance culture within the team, promoting continuous learning, professional development, and awareness of relevant risks and regulations.• Acting as the primary focal point for communication with internal and external stakeholders, facilitating effective collaboration and ensuring strategic alignment in all KYC/AML refresh initiatives.• Provide weekly reporting to local RACs to ensure transparency and alignment with local regulatory requirements.• Conduct weekly pipeline reporting and FO Desk meetings, ensuring ongoing visibility and coordination with front-line teams.• Deliver monthly reports to FO senior management, providing insights and updates on the progress and performance of our KYC/AML refresh processes.• Provide quarterly reporting to the global COO, offering comprehensive overviews of our activities, achievements, and areas for improvement on a global scale.• Ensure that our corporate clients receive exceptional service, meeting the highest standards of integrity, security, and regulatory compliance at every stage of the process. Show less

• Fostered and maintained strong relationships with Senior High-Level Executives, serving as their primary point of contact and escalation for business-related matters.• Leveraged expertise as a subject matter expert in client onboarding, effectively resolved complex queries, and ensured a streamlined onboarding process.• Ensured strict adherence to regulatory and company compliance standards, implemented robust internal controls, and conducted thorough quality checks.• Facilitated… Show more • Fostered and maintained strong relationships with Senior High-Level Executives, serving as their primary point of contact and escalation for business-related matters.• Leveraged expertise as a subject matter expert in client onboarding, effectively resolved complex queries, and ensured a streamlined onboarding process.• Ensured strict adherence to regulatory and company compliance standards, implemented robust internal controls, and conducted thorough quality checks.• Facilitated the setup of new client relationships with Santander, overseeing end-to-end processes to facilitate seamless business operations.• Conducted comprehensive team performance assessments, set goals, and provided ongoing feedback to enhance performance, while identifying and addressing training needs. Show less

• Led the expansion of the international Confirming solution, managing a multilingual team of 9 professionals dedicated to offering the product to Santander clients' suppliers worldwide.• Served as the proxy product owner of Santander's Digital Onboarding Tool.• Identified opportunities to enhance customer satisfaction, service levels, sales rate, and average handle time through process improvements and successful implementation of ideas.• Developed and delivered daily coaching… Show more • Led the expansion of the international Confirming solution, managing a multilingual team of 9 professionals dedicated to offering the product to Santander clients' suppliers worldwide.• Served as the proxy product owner of Santander's Digital Onboarding Tool.• Identified opportunities to enhance customer satisfaction, service levels, sales rate, and average handle time through process improvements and successful implementation of ideas.• Developed and delivered daily coaching activities to foster the continuous development of skills required for effective process execution.• Communicated business requirements, ensured team understanding of department priorities, and conveyed the impact on their functions.• Promoted open communication through regular team meetings to share successes and challenges.• Monitored and coordinated supplier onboarding and KYC/AML update processes, primarily for SMEs and large corporations, ensuring compliance with processes and policies.• Collaborated closely with Supplier Onboarding execution teams to meet business demands and deliver efficient and standardized supplier onboarding experiences across geographies and business units. Show less

• Managed and presented the Confirming product to suppliers, contributing to the expansion of the Supply Chain Finance business for Santander's key clients globally.• Negotiated commissions, resolved queries, and closed operations to ensure optimal client satisfaction.• Provided customer service, monitoring, and coordinating incident resolution with suppliers and the back office.• Optimized internal processes, offering specific solutions and improvements throughout the commercial… Show more • Managed and presented the Confirming product to suppliers, contributing to the expansion of the Supply Chain Finance business for Santander's key clients globally.• Negotiated commissions, resolved queries, and closed operations to ensure optimal client satisfaction.• Provided customer service, monitoring, and coordinating incident resolution with suppliers and the back office.• Optimized internal processes, offering specific solutions and improvements throughout the commercial chain.• Participated in the elaboration and submission of RFPs for clients.• Coordinated working teams and ensured compliance with regulatory policies and procedures for Client Due Diligence. Show less

• Managed various financial products, including FX/MM, Spot, Fwd FX Swap, NDF, Fixed Income/Variable Income, and Derivatives, through platforms such as MDR, Murex, Calypso, Swift Alliance, and Swift Accord.• Ensured accurate management of confirmations, settlements, and cash flows.• Handled I/O SWAPS and CLS payments through platforms such as Calypso, CLS Gateway, and PAYPLUS.• Resolved incidents directly with domestic and international clients, both corporate and… Show more • Managed various financial products, including FX/MM, Spot, Fwd FX Swap, NDF, Fixed Income/Variable Income, and Derivatives, through platforms such as MDR, Murex, Calypso, Swift Alliance, and Swift Accord.• Ensured accurate management of confirmations, settlements, and cash flows.• Handled I/O SWAPS and CLS payments through platforms such as Calypso, CLS Gateway, and PAYPLUS.• Resolved incidents directly with domestic and international clients, both corporate and institutional.• Managed clean payments and financing for international branches using Swift, Accord, and Equation. Show less

• Generated sales campaigns for new products.• Developed and managed customer portfolios.• Led and coordinated teams, including selection and coordination of team members.• Sales reporting.

• Coordinated sales initiatives and proposals for telecommunications companies operating in Spain and the United Kingdom.

• Oversaw the talent acquisition process, including recruitment, interviewing, and hiring of qualified candidates.• Coordinated and supervised the work of specialists and staff.• Managed learning and development programs to provide internal development opportunities for employees.• Facilitated selection, logistics, and relocation processes.

• Provided support in contractual matters for various clients, including litigation and dispute resolution, as well as drafting agreements and document modifications.

• Assisted with the constitution, merger, and carve-out of companies.• Conducted due diligence processes.